This Position is limited until 31.10.2023 Your area of work: Our Digital Services & Initiatives team is in in charge to drive digitalization and innovation. The team focuses on the working areas of Digital Products & UX, Digital Content & UI, as well as Automation and Analytics. We are looking for a Functional Analyst for our group-wide B2B customer portal, who is actively contributing for continuous improvement of the portal, being the functional contact for selected stakeholders and our IT. You act as an interface for projects and functional change requests, where you review and compile functional business requirements and specifications for proper implementation and operation. You analyze and process operative questions from our helpdesk and align with IT on fixing issues. You structure and manage the backlog for our group-wide customer portal and coordinate and assure the delivery of required work contributions to provide transparency to all stakeholders, you frequently present and communicate status updates. Your responsibilities: Collect, identify, review and describe functional business requirements Plan the work from validation, to implementation and testing Actively drive the fixing of issues by connecting and coordinating required stakeholders (specialists, subject matter experts, IT) Agree scope of the delivery with identified stakeholders Specification, processing and reporting of functional validations and tests Understand and agree resources required with the identified areas to fix issues Communicate status and progress to our internal stakeholder audience Your profile: You have a wide range of experience in (agile) project management, stakeholder management and excellent communication skills You have experience in operations of a digital service You are excited to drive digitalization project work, with a passion to learn, a can-do attitude and a client-centric mindset You have the ability to understand and analyze information precisely, devise solutions and report to internal audiences You already gained knowledge in business process modelling and the writing of user stories Knowledge of enterprise architecture and information systems (SAP, Office 365, Jira) would be beneficial Proficiency in written and spoken English