[ALDI SÜD]
Specialist - IT Service Management (m/f/x)
473716
02. Open
Experienced
IT-Jobs: Service & Support
ALDI International Services SE & Co. oHG, Mintarder Straße 36-40, 45481 Mülheim an der Ruhr
Mintarder Straße 36-40
Mülheim an der Ruhr
45481
Germany (DE)
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full-time
03/06/2025
permanent contract
ALDI DX
Sophia Wienhold
1
IT-Jobs
IT Service Expert
Nordrhein-Westfalen (DE-NW)
06.03.2025 09:21
not applicable
false
Service Manager
Info text
At ALDI DX, we develop innovative digital products and services for our employees as well as our customers in 11 ALDI SÜD countries and over 7,300 ALDI SÜD stores worldwide. We drive digital value to offer great quality at the lowest price.
We will be guided along the way by the three core values of the ALDI SÜD Group – simplicity, reliability and responsibility. Our team and our performance are also at the heart of everything we do at ALDI DX.
Your Job
What this role looks like.
* Managing and resolving IT incidents using ServiceNow, ensuring minimal disruption to business operations
* Acting as the first point of contact for escalating issues and coordinating rapid resolution efforts
* Using ServiceNow to track, manage and report incidents and problems
* Maintaining and improving ITSM workflows, providing training and best practices within the ServiceNow platform
* Continuously evaluating and refining IT service management processes to improve efficiency and customer satisfaction
* Working closely with cross-functional teams to ensure seamless service delivery and support business objectives
* Providing regular status updates and performance metrics to management
Your Profile
What you bring with you.
* 7+ years in IT service management with a strong focus on incident and problem management
* Fluency in English is required
* Excellent problem-solving, analytical and communication skills
* Ability to work effectively in a fast-paced and collaborative environment
* Strong organisational skills with attention to detail
Desirable extras.
* Proficiency in German is highly desirable
* ITIL Foundation certification is preferred (additional certifications are a plus)
Your Benefits
What you will get in return.
* Partial mobile working within Germany
* State-of-the-art technologies
* Attractive remuneration as well as holiday and Christmas bonuses
* Future-oriented training and development
* Modular onboarding and buddy
* Corporate health management programme
Your Tech Stack
What you will work with.
* M365
* ServiceNow
* Many more depending on the job