We at Luxe Talent, an international recruitment and training consultancy, are looking for a Customer Care & Personal Shopping Teamlead for one of our international clients in the luxury online fashion retailer field.
Responsibilities as Customer Care & Personal Shopping Teamlead:
* Manage 5-8 Personal Shoppers directly.
* Set sales and service standards for customer-facing teams.
* Drive sales and loyalty through optimized customer relationships.
* Achieve year-on-year sales growth aligned with business targets.
* Inspire and motivate teams with strong leadership and support.
* Develop new tools to enhance team performance and customer experience; ensure successful rollout.
* Build relationships with buying & merchandising teams to maximize commercial opportunities.
* Provide feedback to buying teams on customer demand and influence decisions.
* Collaborate with CX and other teams to improve customer satisfaction.
* Provide feedback to Distribution Centre management to enhance TC service levels.
* Work with VP/Director/Head of Personal Shopping and other team leaders to implement TC and Personal Services initiatives.
* Strong analytical skills with the ability to derive insights from sales reports.
* Results-driven leader with a proven ability to inspire sales through exceptional service.
* Natural leader, people-oriented, energetic, and driven.
* Confident decision-maker.
* Genuine interest in improving customer service standards and a deep understanding of luxury consumers.
* Demonstrated customer-centric approach with excellent service and relationship-building skills.
* Passion for and in-depth knowledge of luxury fashion and its lifecycle.
* Excellent interpersonal and communication skills (both written and verbal).
* Proficient in Microsoft Office, especially Excel.
* Tech-savvy.
* Fluent in written and spoken English
If you believe your profile matches, apply by clicking the button on the right!
Luxe Talent is a leading consultancy in recruitment, talent search, and training for the fashion, luxury, and retail industries in Europe. For over 15 years, we have been helping companies recruit the best talent and guiding our candidates in their next career step.
To stay up to date with all open positions, visit our portal and follow us on social media via our Luxe Talent profile (LinkedIn and Instagram ) and the Retail Academy, our specialized training academy.
If you're interested in a position abroad, check out our open positions here or go directly to Luxe Talent in Sain, Germany, French, Italy, the Nethertlands, The UK or Switzerland
Luxe Talent guarantees a fair, inclusive, and ethical recruitment process for all the projects we manage.