We are Eplan. Design, planning and engineering professionals and software specialists, driving industrial automation, integration and digital transformation. We are part of the Friedhelm Loh Group. A family-run business and global player, an innovation leader and internationally recognised as a top employer.We are looking for you as Customer Success Manager (m/f/d) in Germany or the Netherlands. You will be responsible for successful customer implementations and customer retention in Data Driven Business SolutionsCustomer Success Manager (m/f/d)ResponsibilitiesSupport pre-sales activities alongside Sales and Business Development teamDevelop and maintain requirements documents for CSM pre-sales customer engagementsProvide pre-sales technical knowledge to address customer questions, concerns, challengesCollaborate with Sales and Marketing on development of educational materials for use in pre-salesTechnical interface for internal and external technical stakeholdersConduct customer on-boardingConduct follow up actions to achieve customer retention targetsProfileUniversity degree (preferably in IT or engineering), or comparable qualificationsAt least two years of professional experience in IT, engineering, SaaS implementations or similar rolesExpertise in IT infrastructure and systems, data structures, data sharing/exchange and data analysis, APIinterfaces, ERP systems and interfaces and cloud technologiesExcellent communication skills with ability to project confidence with stakeholders at all levelsTeam player with a high level of self-motivation, flexibility, assertiveness, and commitmentAbility to travel nationally and internationallyFluent in German and EnglishWe offerWe shape the future: globally successful, innovative and forward-looking - with the values of a family businessWe take a long-term approach to collaboration: we act responsibly, focus on team spirit and offer opportunities for personal development (e.g. Loh Academy)More flexibility for work and leisure: attractive working time model and the option of mobile workingNumerous additional benefits and employee offers, e.g. company pension scheme, corporate benefits, bike leasing, free employee parking, etc.ContactWe are looking forward to receiving your online application, appreciating an indication on your availability and salary expectations. For more information, please go to career.friedhelm-loh-group.com or get in touch with Elif Tunc, tel. +49 711 6991957.Jetzt bewerben!EPLAN GmbH & Co. KG https://www.eplan.de https://www.eplan.de https://files.relaxx.center/kcenter-google-postings/kc-16245/logo_google.png2025-02-10T21:59:59.999Z FULL_TIMEEURYEAR null2024-11-27bundesweit51.165691 10.451526Niederlande52.132633 5.291265999999999