IT Support / First Level Support (m/f/d)
* Full-time
* With work experience
* Heidelberg
* Internal IT
* As of now
Are you enthusiastic about technical solutions and enjoy helping others? Are you looking for a job where you can contribute your service orientation and IT know-how and help the company grow?
As IT support/first-level support (m/f/d), you are the first point of contact for our colleagues and ensure that technical challenges are solved quickly and professionally. With your commitment and communication skills, you actively contribute to smooth IT operations.
To support our internal IT operations team, we are looking for an IT support/first-level support (m/f/d) at our location in Heidelberg as soon as possible.
What we offer you
* An appreciative and collegial corporate culture
* An open-ended permanent position
* An intensive induction phase and individual mentoring
* Flexible working hours and compensation for overtime
* 30 vacation days plus Christmas and New Year's Eve
* Targeted training and development opportunities
* Flat hierarchies and a "you" mentality right up to management level
* Company pension scheme incl. attractive employer contribution
* Regular events to strengthen our team cohesion
* Office dog and feel-good manager Nelly
These are your tasks
In your position, you will be the first point of contact for our team in Heidelberg for any support queries that arise, helping to ensure our IT operations on a daily basis:
* Independent processing of support cases and their documentation via our internal ticket system (helpdesk)
* Setting up new workstations, from hardware procurement to creating new accounts and configuring all components
* Installation, configuration and troubleshooting of hardware and software
* Support for larger IT projects, e.g. client rollout, IT relocations, etc.
* Creating guidelines for our internal knowledge base
What you bring with you
* Completed training as an IT specialist for system integration, application development or comparable training
* Solution-oriented way of thinking and acting as well as a high degree of quality awareness
* Service mindset and self-motivation
* Ideally initial practical experience in IT support
* Very good written and spoken German skills
Good knowledge of Microsoft products such as:
* Windows Server
* Microsoft Exchange
* Active Directory/ Entra ID
* Windows OS Deployment
Ideally knowledge in:
* PowerShell
* Virtualization technology
* Network technology
* Linux distribution
Does that sound like you? Then apply and become part of our IT Operations team at Constaff.
We look forward to meeting you!
Your contact person
Lara Heinzmann
Talent Acquisition Manager
Phone: +49 6221 33896 111
jobs@constaff.com
Constaff GmbH
Galileistrasse 1-3
69115 Heidelberg