Job Description
Our client, a leading global information technology services and consulting company is recruiting for a Customer Delivery Manager to join their business in Germany.
Job Description:
1. Good communication and interpersonal skills with customer delivery management experience
2. Should have technical background in Infrastructure and / OR Dev (.net/Azure) to understand client requirements for deliverables.
3. Managing client communications / meetings and work with offshore team as a common link for success
4. Handling and managing customer escalations for better support and services.
5. Walk through monthly SLA reports and contractual reports with customers
6. Looking for a new business opportunity within the account.