Amex GBT is a place where colleagues find inspiration in travel as a force for good and u2013 through their work u2013 can make an impact on our industry. Weu2019re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. The Director of Multinational Client Management (GMN) is a strategic leader at AMEX Global Business Travel. Responsable for the strategic direction and leadership of Amex GBTu2019s customer account management team, ultimately for our customer satisfaction and ongoing development. This role will blend the need for the development of strong customer relationships along with line management responsibility. This role reports directly into the Vice President GMN and will also play an important role as part of GMN Amex GBTu2019s leadership Group. The Director should be an innovative leader and strategic thinker with a focus on delivering value to GBTu2019s clients and growth to our business. The role requires robust knowledge of the travel industry, as well as a strong understanding of GBTu2019s products/solutions. We are looking for a leader whou2019s renowned for getting it done. Youu2019ll thrive and have evidence of building and driving effective customer strategy & service delivery within a global business environment and teams. This role will also demand that rare quality of being incredibly gifted at working with & driving client relationships and results as well as working strategically and driving the performance of the team and the wider organisation to support our customers every day. Responsibilities Service & Value Add Regular Cross functional collaboration with other GBT departments such as Traveler Care, Finance, Technology etc Development and ownership of GMNs Customer strategy, deliverables and customer experience Ensure the GMN client team delivers financial and productivity KPIu2019S Provide engaging and inspiring leadership of the Amex GBT Client management teams Organise robust and clear lines of internal communication between client management teams and departments Provide clear customer representation and insight into product development Live and drive our culture everywhere Sit on the GMN Management team and drive the wider business Play your part in supporting the wider GMN Travel Management Community and have a presence Recognize risks to the portfolio, identify an action plan and coordinate mitigating actions with respective departments Maintain and share industry knowledge with the team and client, especially key themes such as sustainable travel, mobile/digital tech and NDC Maintain and increase client web of influence Ensure service delivery is as per contract, through KPI and SLA measurement Work with GBTu2019s partner country network to ensure contractual obligations being met Leading a team of CGMs; DARs or other respective roles in his/her remit Revenue Growth Design and lead client retention and revenue growth plans, which includes up-selling of GBT products & optimisation of supplier revenue As part of the revenue strategy produce a Revenue & Cost Saving Initiative Plan that captures opportunity over and above AOP Maximizing transaction revenue through volume and fee growth Generate Premium Revenue through other non-transactional products & services Participate in product training and maintain knowledge Ensure partnership with GBT preferred suppliers, driving adoption wherever appropriate P&L Management Approves content of the monthly and quarterly settlements prior to client submission Positively influencing the key client decision makers through effective communication and strategic guidance Meet and where possible exceed the Scorecard targets set for your client Skill Requirements Previous experience of client management and/or proven people leadership Strong communication skills Native spoken and written German, fluent spoken and written business English Strong business and financial acumen & proven ability to drive results and achieve targets is required Strong influencing skills and change management ability Strategic account planning experience Ability to identify new business opportunities Strong negotiation skills required, including the ability to handle objections and achieve mutually beneficial solutions. Leadership experience Proven Executive level presentation skills Flexibility on working hours Solid GBT network is advantageous Location Germany u2013 remote Ability to travel Location Frankfurt, Germany The TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/). What if I donu2019t meet every requirement? If youu2019re passionate about our mission and believe youu2019d be a phenomenal addition to our team, donu2019t worry about u201cchecking every box;" please apply anyway. You may be exactly the person weu2019re looking for Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers/)