If you are thinking about a new career start, then we should talk! A business partner of Randstad professional solutions currently has an exciting vacancy for an employee in the IT Help Desk in Bonn. A variety of tasks, a working atmosphere characterized by appreciation and attractive benefits await you - all in a permanent position directly with the customer from the IT industry. Sounds good? We look forward to receiving your online application. Equal opportunities are very important to us - applicants with a disability are very welcome!
Here's what our clients offer
1. Direct placement in attractive positions with reputable companies
2. Trusted contacts to companies in the region through many years of market presence
3. Appreciative and trusting support throughout the entire placement process
4. Intensive preparation for the interview with our client
5. Salary structure depending on qualifications and professional experience
Your tasks
6. Independent monitoring of the availability of systems
7. Providing 1st level basic support for user inquiries
8. Executing and coordinating open tickets
9. Maintenance and documentation in the knowledge database
10. Creating regular ITSM reports
11. Creating and updating solution documentation
12. Active communication between first, second and third level service
Your profile
13. Successfully completed training as an IT specialist for system integration or a comparable qualification
14. Professional experience in support or user helpdesk
15. Experience in the analysis and elimination of hardware faults at workstations
16. Knowledge in the client area with Windows 8, 10, Office, ideally also with application operation under Citrix
17. Very good written and spoken German
18. Strong communication skills
19. Ability to work in a team and strong customer orientation
20. Willingness to work in a 2-shift system (06:00-18:15)