Guest Relation / Customer Service Employee (m/f/x)as of now - fulltime - in Berlin, GermanyTo support our teams at the a&o Hostel Berlin Mitte we are looking for YOU - a service-oriented and independently working Customer Service Employee ( m/f/x).We are also happy to consider applications as a Receptionist; Guest Relation Manager; Service Employee; Host; Salesperson or career changer who enjoys the hotel business and dealing with guests.OUR OFFER75% - 90% discount on private accommodation in all a&o hostels (depending on company affiliation)attractive corporate benefits such as discounted leisure activities and eventssubsidized language coursesSubsidized company pension scheme100% coverage of your public transport costs (job ticket)support for your further education in the form of various trainingsMental Health : We offer you free mental health coaching from an independent partner who will support you with professional, private and health-related challengesOf course we provide drinks, fruit and vegetables on a daily basis – and as hostel staff you can join your team for the meals served at the buffetSeniority bonuses in the form of cash bonuses and additional vacation daysYOUR JOBYou are the contact person for guests in the lobby and assist them with words and deedsYou welcome our arriving groups, e.g. school classes, and familiarise them with the customs and procedures in the hotelYou are responsible for finding solutions to any complaints that may ariseFor large arrivals, you will support the guests at the self-check-in and with the check-in preparation formalitiesYou will be responsible for greeting and assisting guests at breakfastYou actively collect guest feedback and encourage our guests to provide feedback in the online rating portalsYou are responsible for the regular monitoring of the online rating portalsAll in all, you are responsible for ensuring that the guests' stay with us is as smooth as possible and for assisting them in case of problemsYOUR PROFILEYou have experience or a completed training in the hotel industry or Customer ServiceYou are a communicative person and have a positive charismaOf course, you are driven by a great sense of responsibility for the tasks assigned to youYou enjoy dealing with guests - and you show it, regardless of the time of day or nightYou are characterised by an independent way of working and the ability to work in a teamA high degree of commitment and independence are a matter of course for youYou have a very good command of German and English - of course, we are happy to hear any other language you speakWe are very happy to receive your application (resume, cover letter, desired salary, earliest possibly starting-date).Elton Hinz General ManagerMore about a&o hostels: As Europe's largest hostel chain, a&o is more than just a place to work - we stand for diversity, openness and a warm smile. We live our mission ‘everyone can travel’ through fair prices and our continuous growth. With our motto ‘ Stay affordable - sleep sustainable’, we are committed to affordable travel and sustainable action. Since our founding, everyone has been welcome at a&o - no matter where you come from, what gender you are, how you love, what you believe in or what culture you belong to. We are colorful, diverse and full of team spirit - just like our guests!