Position
We are looking for a Boutique Manager who leads and develops our boutique in Munich, Oberpollinger. As the Boutique Manager, you will play a key role in upholding Christian Dior Couture’s standards of excellence, driving sales, and ensuring the overall success of the Dusseldorf boutique. You will lead a team of passionate professionals, delivering exceptional customer service and maintaining the unique identity of Christian Dior in every aspect of the boutique's operations. Moreover, you closely collaborate with several teams like Buying, CRM, Visual Merchandising, HR and Training to ensure Boutique development.
TASKS & RESPONSIBILITIES
1. Developing and maintaining a qualitative customer network, being an ambassador of the brand, coordinating in-store events and participating to local events outside the boutique
2. Optimizing sales by attracting new customers, public relations, customer service, customer loyalty
3. Closely monitoring sales reports and merchandise needs in order to ensure proper stock levels as well as overseeing the execution of window displays and maintain high standards for in-store merchandising
4. Driving the activity by using KPI’s in order to reach the boutique targets
5. Closely working with General Manager on sales, events, trunk-shows and team management and providing regular reports & analysis to take initiatives to increase the business
6. Recruiting, training, coaching and motivating a high-performing team to deliver exceptional customer service
7. Fostering a positive and collaborative work environment, encouraging team members to embody the values of Christian Dior
Profile
8. 3+ years of experience in luxury retail management, preferably in a managerial role within a retail team management role
9. Qualitative and in-depth understanding of local current and potential customers
10. Experience working with financial reports and budgets, as well as experience working with KPIs and developing action plans based on them
11. Strong leadership and interpersonal skills with the ability to inspire and motivate a team
12. Excellent communication skills, distinctive service consciousness and a passion for delivering exceptional customer service
13. A deep understanding and appreciation for the luxury fashion industry as well as the retail environment, commercial mindset and business driven thinking
14. Fluent in German and English, another language on top is a plus
Additional information
The opportunity to join the LVMH Group (Louis Vuitton Moët Hennessy), the world leader in high-quality and luxury products. We are working in an international environment with passionate people and amazing development opportunities – as we follow the lifelong learning approach.
Working at Dior is not only about entering the world of exclusive luxury, it also offers lovely benefits.
15. Holiday entitlement of 6 weeks per year
16. Lunch benefit of 100€ net per month
17. Public transportation support of 100€ net per month
18. Additional day off on birthday
19. Access to Corporate Benefits
20. Special Employee conditions after successful completion of probation period
21. Pension Scheme exclusive for DIOR
22. Referral Program Bonus “Talents are knowing good Talents”
23. Family Atmosphere & Flat Hierarchies
24. Opportunities for further training and development
25. Career opportunities withing the LVMH Group
We are already looking forward receiving your application!