For our Service & Maintenance department, we are looking for a
Director Service & Maintenance (m/f/d)
at our location in Munich or Berlin.
Your responsibilities:
* Management of the Service & Maintenance department and the global Service & Maintenance team
* Strategic development of the Service & Maintenance Global Team regarding Global Service & Maintenance Hubs, outsourcing decisions, development of a strong partner network, etc.
* Promotion of the productization of the Service & Maintenance offering
* Increase Service & Maintenance revenue and profitability
* Ensure proper and timely execution of S&M projects in collaboration with all required internal and external stakeholders
* Monitoring and controlling the Service & Maintenance projects based on defined KPIs (e.g. service delivery in time, budget, quality, and customer satisfaction)
* Further development of the applied work methodology (S&M @ Veridos) for the optimized implementation of Veridos' S&M processes (SLAs and OLAs) through the Community of Practices
* Efficient use of resources through optimized deployment of employees in projects
* Digitalization of after-sales processes
* Team-oriented employee management characterized by cooperative collaboration and employee development
* Strategic leadership of the team as well as operational work in day-to-day business
Your profile:
* Many years of professional experience in the project business, preferably in the international government, plant, or service business
* Completed studies in mechanical engineering, computer science, industrial engineering, or comparable training/professional experience
* Experience as a service (level) manager
* ITIL know-how/certificates an advantage
* Leading/coaching management style and sound experience in team/department management
* Business fluent in English; a second European foreign language is advantageous
* Independent, very analytical, and goal-oriented way of working with a corresponding desire for sustainability
* Intercultural experience and assertiveness
Your benefits:
* We offer an extremely interesting business and client environment in an international context
* Through your expertise, you can actively shape the working methods and processes applied in your work environment and thus directly influence and experience the success of your commitment
* Benefit from 30 days of holiday per year
* A company pension scheme is part of our comprehensive remuneration package for you
* We promote your personal and professional development through a wide range of training and further education opportunities
* You will benefit from a work-life balance, supported by the possibility of mobile working and the new Flex Office concept, attractive family benefits, and a diverse company health management
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