Job Description Main Responsibilities: As Customer Service Representative, you will be reporting to the Head of Customer Service. We are looking for a highly organized and customer-focused Customer Service Representative to support our food and health ingredients business. This role will be responsible for managing the end-to-end order-to-delivery process, maintaining order level master data, and ensuring smooth communication with customers. The ideal candidate will have experience in order management, logistics coordination, and customer relationship handling in an international B2B environment. Strong attention to detail, problem-solving skills, and the ability to work in a fast-paced environment are essential. Your main missions: Order & Delivery Management: Handle the order-to-delivery process, including order entry, confirmation, tracking, and invoicing Coordinate with logistics providers, warehouses, and production teams to ensure timely and accurate deliveries Monitor and resolve shipping delays, documentation issues, and customer inquiries « Ship-to » Master Data Management: Maintain and update delivery specific data in the system, ensuring accuracy of delivery details and preferences Manage individual requirements and order history records Customer Communication & Support: Act as the main point of contact for orders, ensuring proactive and professional communication Address customer inquiries, provide order status updates, shipping details, and documentation support Record customer complaints and claims and provide feedback after resolution was found Build and maintain strong customer relationships, ensuring high satisfaction levels Process Improvement & Collaboration: Work closely with Sales, Supply Chain and Finance teams to optimize customer service processes Identify opportunities for process improvements, automation, and enhanced customer experience