Time Type: Full time
Posted on: Posted 2 Days Ago
Job Requisition ID: R152551
At Hy-Vee, our people are our strength. We promise “a helpful smile in every aisle,” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description:
Job Title: Bakery Cake Designer
Department: Bakery
FLSA: Non-Exempt
General Function: Responsible for decorating bakery items. You will assist customers with their bakery orders by telephone and in person at the store. Additionally, you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.
Core Competencies:
* Partnerships
* Growth mindset
* Results oriented
* Professionalism
Reporting Relations:
Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of Perishables, Store Operations, and Health Wellness Home; Bakery Department Manager
Positions that Report to you: None
Primary Duties and Responsibilities:
* Provides prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all customer interactions and treating customers as the most important people in the store.
* Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
* Makes an effort to learn customers’ names and to address them by name whenever possible.
* Assists customers by:
o escorting them to the products they’re looking for
o securing products that are out of reach
o loading or unloading heavy items
o performing other tasks in every way possible to enhance the shopping experience.
* Answers the telephone promptly and provides friendly, helpful service to customers who call, including taking product orders.
* Takes customer orders at Bakery counter.
* Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
* Checks orders for the day and sets up a timeline and production schedule.
* Decorates bakery items in a timely manner.
* Keeps current on new designs and trends.
* Checks cake orders for details (size, deco pack, icing needs, dates) daily and indicates supply needs.
* Orders supplies for decorating area and checks off the order.
* Delivers product and sets up wedding cakes on site (outside the store).
* Communicates with bakery manager regarding displays, weekly ads, and special needs on a daily basis.
* Checks product dates, pulls cases for work and lists items to fill or replace.
* Develops bakery orders for bakers on a daily basis (Orders cakes, sizes, etc.).
* Tracks daily retail production. Identifies, with co-workers, tasks to be completed.
* Operates as a lead worker with part-time or other employees (Instructs and reviews work).
* Participates in employee cross training.
* Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
* Adheres to company policies and individual store guidelines.
* Reports to work when scheduled and on time.
Secondary Duties and Responsibilities:
* Wraps all product as necessary.
* Assists in other areas of the store as needed.
* Performs other job-related duties and special projects as required.
Knowledge, Skills, Abilities, and Worker Characteristics:
* Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
* Ability to do arithmetic calculations involving fractions, decimals, and percentages.
* Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.
Education and Experience:
High school or equivalent experience and six months or less of similar or related work experience.
Physical Requirements:
* Must be physically able to exert up to 100 pounds of force (shared team lifting) occasionally; exert up to 50 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.
* Visual requirements include vision from less than 20 inches and more than 20 feet with or without correction, color vision, depth perception, and field of vision.
* Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Working Conditions:
The duties for this position are normally conducted in a store environment. There is significant pressure to meet deadlines and handle multiple priorities. There is exposure to flour dust, noise, cleaning chemicals/solvents, residual fumes, and temperature extremes.
Equipment Used to Perform Job:
Standard tools and equipment used in a bakery environment including mixers, ovens, turntables, tips, bas, airbrush, telephone, copy cake machine, and intercom system.
Contacts:
Has daily contact with the general public taking orders. Has weekly contact with suppliers/vendors.
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