Ihre Aufgaben:
* Define the scope and project size and drive projects using Agile Methodologies
* Facilitate requirements workshops, gather and analyse requirements and obtain sign-off
* Map AS-IS and TO-BE processes
* Create epic, user stories for Salesforce Engineers including Salesforce design suggestions
* Support stakeholders and business units through UAT, and triage bugs
* Help Salesforce engineers perform root cause analysis
* Provide Train-the-Trainer and functional documentation and sessions
* Support projects through post-go-live & hyper-care activities
Ihre Qualifikationen:
* Proficient CRM B2B process excellence experience, sales, service support/care and process mapping skills
* Working on the Salesforce.com Platform
* Salesforce Administrator Certification
* Salesforce Service Cloud Certification
* Experience with agile methodologies e.g. Scrum
* Experience using process design tools e.g. Signavio
* Experience in implementing support processes in Salesforce - email2case, live chat, chatBOT, omnichannel, and case escalation
Ihre Vorteile:
* Project in a very well-known companyProject in a well known company