Are you looking forward to take a new role as an IT Officer Level 2 and 3? You will join a family group located in Luxembourg. You will be responsible of all of the IT equipments for the company. This company is looking for someone who already has a first background in support level 2 / 3. Your responsibilities You assure the support to users in the level 2 and 3 You are responsible for designing, implementing, and maintaining the servers, networks, Storage, and cloud environments that make up the company's IT infrastructure You instruct users on new software programs, systems, and advices You guide and instruct employees to help set up systems or fix problems, over the phone or in person You are going to guarantee the functionality, security, and accessibility of any IT system and service You troubleshoot, diagnose and fix Hardware or software problems, including diagnosing system failures, troubleshooting network problems, and escalating difficult problems to higher-level IT professionals You supervise the creation and execution of strategies for disaster recovery and guarantee uninterrupted operations Your profile A minimum of 3 years' experiences working as a support level 2 and 3 You master the majority of these notions: Windows Servers, Office 365, Ticketing Systems, AD, Azure, Network and Security basis You must be fluent in French and English. German would be an asset You are autonomous, proactive, ready to innovate and a good communicator If you are interested by this role, do not hesitate to apply. We are looking forward to receiving your resume. Hays plc est l'un des principaux groupes mondiaux de recrutement de professionnels. Hays est l'expert du recrutement de personnes qualifiées, professionnelles et compétentes dans le monde entier. Hays est le leader du marché au Royaume-Uni et en Asie-Pacifique et également l'un des leaders du marché en Europe continentale et en Amérique latine. Hays intervient pour le compte de milliers d'entreprises des secteurs privé et public, sur des postes en CDI, CDD, Travail Temporaire et Contracting. Hays France & Luxembourg compte aujourd'hui plus de 650 salariés répartis au sein de 22 bureaux (Aix-en-Provence, Amiens, Biarritz, Bordeaux, Clermont-Ferrand, Dijon, Grenoble, La Rochelle, Lille, Lyon, Montpellier, Nancy, Nantes, Nice, Paris, Reims, Rennes, Rouen, Strasbourg, Toulouse, Tours et au Luxembourg) couvrant 25 secteurs d'activité.