As a Meetings & Events Business
Solutions Specialist (m/f/d), you’ll play a vital role in empowering
our MICE teams across our Leased, Managed and Franchise Hotels by
providing expert support on our Meetings & Events (M&E) systems
and tools.
This is an exciting opportunity to drive
efficiency, enhance user experience, and support data-driven decision-making across
our global hotel portfolio.
Whilst the preferred location is Frankfurt,
other locations will be considered.
As the Meetings & Events
Business Solutions Specialist (m/f/d) you will:
* Be the go-to expert for EMMA and all other M&E tools, ensuring hotels maximize
their potential.
* Deliver engaging training
sessions (both virtual and in-person) for new
and existing M&E system users.
* Monitor system data entry across hotel teams, providing guidance and training to ensure
accuracy and compliance.
* Support franchise hotels in optimizing system use and managing configuration requests.
* Collaborate with internal
stakeholders to develop training materials and
drive system enhancements.
* Troubleshoot and escalate
system issues, ensuring timely resolutions.
* Assist in system rollouts
and UAT (User Acceptance Testing) for new
tools and projects impacting M&E.
* Provide insights and
analysis to improve efficiency and user
experience across M&E systems.
What We’re Looking For
* Experience in Meetings
& Events operations within a hotel or hospitality environment.
* Strong technical skills, with
experience using Sales & Catering systems (e.g., SAP, TMS
for Hotels/Meetings, Opera).
* Ability to train and
support teams with varying levels of technical expertise.
* Excellent communication
skills, with the ability to engage and collaborate across different
cultures and functions.
* Strong problem-solving
skills and a high level of attention to detail.
* A self-starter with
great organizational skills and the ability to manage multiple priorities.
* Passion for continuous learning
and staying ahead of industry trends in M&E technology.
What we
offer
We aim to
be as good a place to work as we are to stay. That is why we offer a
competitive compensation and benefits package, which includes:
* A permanent employment contract
* Flex working model with 2 days of mobile working
per week
* Team rates for you and your friends &
family at all Radisson Hotels
* 30% discount on all food and drinks in all
Radisson hotels
* An extra day off around your
birthday
* Access to more than 2000
online trainings in the in-house Radisson Academy
* A bonus payment and a real
gold Yes I Can! pin for every fifth year of service
* Employee benefits portal with further discounts and
regional special conditions
* 550 EUR net referral program
bonus for
every hire through your recommendation
* Forbes magazine - 3rd place in
the ranking of "Best Employers 2023 in the Travel and Leisure
category"
* Regular cool team events
(e.g. JP Morgan run, Oktoberfest, Christmas party)
Ready to Make an Impact?
If you're passionate about technology,
training, and enhancing Meetings & Events experiences, we'd love to
hear from you!