Job Description
We are on the lookout for a Subscription & Loyalty Manager to join the Subscription & Loyalty team on our journey to always deliver amazing experiences.
Join the team driving brand growth and customer engagement across our markets. As part of our Marketing Team, you’ll help shape strategies that build customer loyalty and optimize the effectiveness of our marketing investments. With each campaign and initiative, you’ll play a key role in creating connections with millions of customers, positioning Delivery Hero as a leader in the market.
1. Contribute to the long-term strategic roadmap for Delivery Hero’s subscription and loyalty programs, identifying growth opportunities and areas for innovation
2. Work with global and regional teams to align subscription and loyalty strategies with business goals, providing insights and recommendations to drive growth and customer engagement
3. Analyze market trends, competitor strategies, and customer data to refine the subscription and loyalty offering and identify differentiation opportunities
4. Track key KPIs for subscription and loyalty programs and report on performance, offering actionable insights to senior leadership
5. Guide regional teams in localizing subscription and loyalty offerings, ensuring alignment with global strategy
6. Act as a thought leader, advocating for the long-term potential of subscription and loyalty programs and educating teams on market opportunities
Qualifications
7. Strategic Experience: 5+ years in strategy roles, management consulting or in other CoE functions, with a focus on driving growth, customer retention, and loyalty across various business models
8. Analytical Mindset: Expertise in analyzing data, market trends, and customer behavior to inform decisions and optimize performance
9. Business Acumen: Strong understanding of how business models drive long-term revenue and customer loyalty, with the ability to turn insights into actionable strategies
10. Leadership & Collaboration: Proven ability to influence senior stakeholders and align cross-functional teams on key initiatives
11. Agility & Flexibility: Quick to learn, adapt, and manage multiple tasks in a fast-paced, dynamic environment
12. Innovation-Driven: Passion for identifying new opportunities and innovating to meet evolving customer needs
13. Growth Mindset: Focused on continuous learning and improvement, with the ability to drive growth and adapt to new challenges.
14. Experience in Large-Scale Programs : Experience managing large-scale programs, particularly in consumer-facing industries (, e-commerce, tech, or services).
15. Business Strategy Expertise : Familiar with pricing strategies, customer retention models, and revenue growth techniques across diverse business models
16. Fluency in Korean is a plus