Introduction Sentence
For Hamburg Headquarters we are recruiting a
Your new job includes
As Senior IT Service Manager (m/f/d) POS Solutions at our family-run company, you will assume central responsibility for the global operation and take over the service management of our IT applications for our retail stores worldwide, e.g. at airports, on cruise ships or in border stores.
In particular, you will
* assume operational responsibility for all centralized and decentralized POS solutions (stationary and mobile POS solutions, electronic price labeling, digital signage, etc.)
* manage the internal and external operational service providers for 2nd and 3rd level support for all POS solutions
* act as the central contact person, be the communicative interface and the optimal service partner for our retail locations with regard to our check-out solutions and manage critical incidents independently
* set up a central monitoring system, define suitable indicators and their regular reporting, coordinate and follow up on notifications and measures in the event of disruptions to business-critical processes
* set up and be responsible for hardware service management (stockpiling, inventory, installation, repair/replacement) for our global installations together with external partners
* coordinate the rollout of software and updates and ensure a regulated handover from projects to regular operations and support
Preferred Profile
* A successfully completed degree or comparable training and sound professional experience as an IT service- or operations-manager
* Several years of sound professional experience in IT service management as well as in management of external IT service providers
* Good understanding of technology and an affinity for innovative check-out solutions, preferably in the retail environment
* Fluent written and spoken English language skills, good knowledge of German language
* You convince with your analytical skills as well as your technical know-how and achieve the set goals with your strategic and structured way of working
* You keep calm even in critical situations and find efficient solutions together with your interfaces thanks to your strong communication skills
Closure
Are you interested? Good! Apply stating your salary expectations and your earliest possible starting date. If you have any questions, please do not hesitate to contact Julia Grell at career@gebr-heinemann.de.
We welcome all people regardless of age, ethnicity, nationality, gender identity, religion, ideology, sexual orientation, social background or disability.