Job Description At the Hong Kong Disney Resort, Guests have the opportunity to experience not only our Magical Parks and Resort Hotels, but our service as well. That service begins with their very first phone call. Assisting Guests to create a magical experience just for them is the main role. SCHEDULE AVAILABILITY Our Theme Park and Resort Hotels operate 365 days a year. Candidates will need to work shifts according to a roster that is determined by the Company, including shifts on Saturdays, Sundays and Public Holidays. SUBMITTING YOUR APPLICATION After clicking “Apply for this job” below, the employment application will open in a new window. Please complete ALL pages of the application in ENGLISH by clicking “Next” on each page, then “Submit” on the final page. Keyword: hotelexp,hkdlaug ,bazaarjob Proficiency in Cantonese, English, and Putonghua is an advantage Ability to present a professional image while ensuring guest privacy Strong problem-solving, reasoning, and organizational skills Full-time availability to work from Monday to Friday from 08:30 to 6:00 PM (excluding redemption periods and race day support) Previous work experience in the customer service industry Familiar with computer skills and knowledge of Microsoft Office applications (Word, Excel, PowerPoint) and Chinese word processing Handle guest inquiries, requests, and comments for run event Train and coach Event Hotline Representatives Supervise Special Event Hotline Representatives and oversee hotline operations Handle escalated runner complaints and inquiries with professionalism Develop and implement policies and procedures for the event hotline Monitor event hotline performance and productivity, analyzing call center metrics and guest feedback to drive improvements