As an Onsite IT Support Specialist, you’ll play a vital role in ensuring a seamless IT experience for our client’s workforce. This position combines technical troubleshooting with customer interaction, providing you the chance to excel in both IT support and client engagement.
Key Responsibilities
* Provide onsite and remote IT support for incidents, service requests, and general queries.
* Deploy, configure, and maintain hardware, including PCs, laptops, Cisco phones, and mobile devices.
* Roll out workplace software and applications, ensuring quality control.
* Serve as a liaison between IT Operations, customers, and third-party providers.
* Conduct inventory and asset management of IT hardware.
* Escalate critical incidents to senior managers and provide customized reporting as needed.
* Support Cisco devices, Surface Hubs, and other workplace tools.
Requirements
* Technical:
o 3+ years of experience in IT Desktop Support.
o Proficiency with Microsoft Office 365, Windows 10, Visio, and Active Directory.
o Basic understanding of IT security, networking, and Azure Intune.
o Familiarity with ITIL processes and Cisco devices.
* Behavioral:
o Target-driven, proactive, and solution-oriented.
o Strong communication skills in German (B2 or higher) and English (B2 or higher).
Qualifications
* Diploma in IT or A+/N+ certification.
* Basic knowledge of device server management and VPN solutions.
Benefits
Take the Next Step in Your IT Career
This is your chance to work on-site at a global financial leader, supporting critical IT infrastructure and ensuring a smooth, tech-enabled workplace for a highly professional environment. Join Excis Compliance and make a tangible impact while working with a renowned client.
Apply today to be part of a company that values your skills and invests in your future!
Onboarding Target: February 2025