Job Description To strengthen our Consulting Department at Oracle Hospitality Cruise we are looking to fill a position as SPMS (Shipboard Property Management System) Implementation Consultant based in our Hamburg office in Germany. As a worldwide leader in the global cruise industry, we offer various software solutions that run on-board cruise and river vessels of all sizes as well as their respective headquarters all around the world. As a member of the Oracle Hospitality Cruise Consulting Organization, your two main focus areas will be the implementation of Oracle products on board Cruise and River ships including their shore side locations and providing post-implementation support to the Oracle customer base while serving as an advocate for customer needs. Post-implementation support is a 24/7 operation, with rotating weekends. Our SPMS solutions cover all areas of on-board operations in various departments including Immigration, Payroll, Passenger and Crew handling, Safety and Security, etc. In the role of an SPMS Application Specialist, you are implementing and supporting our SPMS Systems on-board cruise vessels operating worldwide. This Requisition is written for an IC2 position, but based on the candidate's qualifications and experience, the hiring can be one level different. Requirements Bachelor's degree in Information Technology, Computer Science or a related field (or equivalent experience) Several years of SPMS (Shipboard Property Management System) experience (as user, installer, administrator or similar) is an advantage 6 years Hospitality Management experience (preferably Cruise Ship Operations) and an excellent understanding of on-board cruise operations especially in the area of accounting, first purser, chief purser or IT officer Senior-level implementation professional who performs high-profile, complex, or very large implementations Otherwise, several years of consulting and/or customer support experience for software applications and a good IT Background with the ability to understand complex IT systems and networking Database analysis, administration and troubleshooting as well as experience with creating SQL scripts and queries is an advantage Fluent English, spoken and written, is a must Strong written and verbal communication skills with experience communicating at all levels of client organizations Candidate should be a self-driven, positive, energetic, and results-oriented individual who enjoys working in a multi-national, diverse and global team Career Level - IC2 Responsibilities Responsibilities Performs various and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs on board Cruise and River ships or shore side locations May lead the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget Effectively consults with management of customer organizations Participates in business development activities Will be the technical interface to customers for resolution of problems related to the installation, recommended maintenance and use of Oracle products Has an understanding of all Oracle products in the competency area and in-depth knowledge of several products and/or platforms Routinely act independently while researching and developing solutions to customer issues This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Oracle Hospitality Cruise products As primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on various customer situations and escalated issues Ensure the solution meets specifications and functions per customer specific operational work flow for multiple concepts, users, and service models. Resolve any gaps in functionality. Train the customer staff on the use of the new solution, and take the site live on the system after everything has been configured and everyone has been trained. Ensure a smooth transition to the new system. Answer operational and application questions and consult the customer in a manner to transfer ownership of the system to the customer After "go-live", provide technical support to the customer Ability to communicate effectively and build rapport with team members and clients Accomplishes project requirements; communicating project status to the client, project manager and the respective team members 50% of international travel is required Ensure the solution meets specifications and functions per customer specific operational work flow for multiple concepts, users, and service models. Resolve any gaps in functionality. Train the staff on the use of the new solution, and take the site live on the system after everything has been configured and everyone is trained. Ensure a smooth transition to the new system. Answer operational and application questions and consult the customer in a manner to transfer ownership of the system to the customer. After "go-live", provide technical support to the customer. \LI-VS2 About Us As a world leader in cloud solutions, Oracle uses tomorrowu2019s technology to tackle todayu2019s challenges. Weu2019ve partnered with industry-leaders in almost every sectoru2014and continue to thrive after 40 years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. Thatu2019s why weu2019re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. Weu2019re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mboracle.com or by calling 1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteransu2019 status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.