How will you make an impact? HOW WILL YOU MAKE AN IMPACT?
A Chloé Store Manager is an ambassador of the Maison, in charge of welcoming every guest into the Chloé family. They will oversee the business, lead the team and supervise boutiques operations to ensure successful execution.
A Client Champion:
1. Leads the team to initiate and develop long-term relationships with clients
2. Monitors CRM targets for boutique and per stylists and helps the team to reach them
3. Ensures a proper use by all team members of available CRM tools and reports, and Follows-up on individual CRM tasks completion
4. Supervises client database with consistent follow up of staff client books
5. Coordinates contact campaigns, gifting campaigns and other clients’ activations
An Omnichannel Business Promoter:
6. Leads by example and supervises sales on the floor to improve business performance and customer service
7. Ensures full engagement of the team with omnichannel services and gives feedback to the store manager on individual performance
8. Analyses sales figures and co-creates monthly/quarterly/yearly action plan to improve business in line with Maison strategy
9. Motivates the team in reaching boutique and individual targets and systematically follows up with each team member
10. Actively participates in commercial activities and proactively proposes new ideas to improve business
11. Is aware of local trading environment and competitors’ activities
A Team Leader:
12. Organizes energizing team briefings and ensures consistently high level of motivation
13. Maintains Excellent level of product knowledge by all team members and follows up proper implementation of all needed product and commercial trainings
14. Shadows sales on the floor to coach the team and identify further individual training needs
15. Supports recruitment and induction of team
16. Leads by exemplarity, ensures good team spirit and translates Chloé attitude of entrepreneurship, togetherness, excellence, creativity and positive impact
17. Is an active member of store managers community: shares best practices, asks, provides support
An Operations Excellence Supervisor:
18. Supervises impeccable boutique environment and teams grooming at any time of the day
19. Proactively liaises with team and management to suggest improvements in operations, processes or more globally on boutique environment
20. Ensures implementation of all guidelines related to store and BOH management and sustainability
21. Supervises all Stock Management related tasks
22. Oversees compliance of established Richemont policies and standards
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
We look for people who demonstrate entrepreneurship, who cherish togetherness, and strive for excellence, who embrace creativity and who aim to have a positive impact.