FDH Aero is a trusted global supply chain partner for aerospace and defense companies. With more than 55 years of experience, it specializes in c-class components that include hardware, electrical, chemical, and consumable products and services for global OEM and aftermarket customers. At FDH Aero, we understand that the strength of our brand comes from our people, and our culture empowers every team member to contribute and grow. As a global team, our culture is rooted in five (5) core values that begin with the words “We are” and include: service-first, respectful, amplifiers, open-minded and accountable. FDH Aero is headquartered in Commerce, California, and has operations across the Americas, EMEA and APAC. FDH Aero has locations in 14 countries across the globe, with more than 1,200 best-in-industry employees and over 650,000 square feet of inventory space. For more information, please visit the FDH Aero website. We are looking for an Account Manager who will serve as the link between FDH Electronics and the specific accounts (customers) they’ve been assigned to handle. They listen carefully to a client’s needs and figure out ways to achieve these objectives. The Account Manager responsibilities include developing long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders. Account Manager liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Manage and develop client accounts to initiate and maintain favorable relationship with clients. Responsibilities Know, understand and incorporate the FDH philosophy, value and vision in all behavior, practice and decisions Be the primary point of contact and build long-term relationships with customers Help customers through email, phone, online presentations, screen-share and in person meetings Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors Ensure the timely and successful delivery of our solutions according to customer needs and objectives Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders Forecast and track key account metrics Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis Monitor and analyze customer's usage of our product Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships. Quoting and selling the entire product line to customers Loading of new part numbers into the system RMA and Order Entry Monitor various reports including but not limited to sales flash, open orders, hold report, customer forecast report and overall portal management Act as the lead on customer calls and meetings along with the BDM Responsible for monitoring and improving the customer score card Travel as required Basic Qualifications Degree Level; or the equivalent experience with a minimum of 3 years of progressively more responsible sales and customer service responsibilities in a business-to-business, aerospace/industry environment Maintain excellent customer service skills with the ability to deal confidently with both internal and external customers Able to be detailed oriented and perform in-depth account research if required Maintain excellent organizational and time-management skills Maintain strong competency working with integrated data system, Microsoft Office suite, including Outlook and intermediate to advanced Word, Power Point and Excel (i.e., spreadsheets, formulas, importing and exporting of files as applicable) as required Awareness of Health & Safety legislation and management Coaching & Developing Others Time management & multiple tasks Driving for results FDH Aero is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.