Arctic Wolf is looking for a Manager for our Concierge Services to join our pack. Founded in 2012, Arctic Wolf is a well-funded security operations center (SOC)-as-a-service start-up with a renowned leadership team and remarkable growth rate. In fact, Arctic Wolf was 25 on the Deloitte Fast Technology 500 for North America in 2019 The team at Arctic Wolf takes pride in delivering personal, predictable protection from cybersecurity threats to the customers we serve across industries and geographies. As a new wolf, you’ll join the brightest minds in the industry and your unique skills will drive ambitious outcomes whether you support our security intelligence solutions, partnerships, or the Arctic Wolf customer or employee experience. What You’ll Do The Manager is an experienced leader of customer-facing technical staff. The Manager leads a team of Concierge Security Engineers that deliver Arctic Wolf Managed Detection and Response (MDR), Managed Risk, and other consultative security services to a dedicated group of customers in a specific customer segment. The Manager coaches, works closely and collaboratively with their team, across the Concierge department and cross-functionally to fulfill these key responsibilities: Develop and inspire a world-class consulting team by leveraging new tools and approaches, nurturing individual strengths, continuously enhancing skills, and fostering a culture of excellence. Ensure the timely, effective, and consistent delivery of high-value Concierge Security services to customers by your team of Concierge Security Engineers; Lead, coach and train your teams in operational excellence in all areas, including: Customer escalations. Continuous state of the art security consultancy; Customer proof of concept (POC) projects; Incident response and coordination with Security Operations; Consultative sprints to improve customer’s overall security posture Emergency situations, such as spikes in workload; Service Level Objectives (SLOs); Manage all staffing and performance aspects of your team, such as: Capacity and recruitment planning to support customer needs; Performance and skills assessment, mentorship and training; Recruiting, assessment, and onboarding of new staff; Effectively partner and collaborate cross-functionally with Security Operations, Customer Success, Product Management, and R&D to ensure an aligned and consistent delivery of security services, to advocate for your customers, and ultimately exceed your customers’ expectations. Foster a culture of learning, collaboration, and continual improvement. Supporting other Managers and teams by your excellent German language capabilities (min. German C1 level in Reading, Listening, and Speaking) Office onsite support for your and other teams like Concierge, cSOC, IR, Sales, Marketing functions in the Frankfurt Office (min. 2 days in the Frankfurt Office per week) Who You Are You are a pragmatic doer, a solution-driven achiever, and a critical thinker who approaches challenges with focus and determination. You are solutions-focused, motivating and have a positive can-do attitude. You thrive in fast-paced environments and can navigate and guide others through uncertainty and evolving priorities. You love to lead technical teams and exceed customer expectations. You are an excellent communicator and are able easily interact with a variety of people, personalities and technical skill levels. Above all, your passion for cybersecurity and partnering with customers shows in everything you do You possess these required skills and experience: 3 years of people leadership experience in a security operations or vulnerability management; 7 years of hands-on experience in a technical security role; Experience as a cybersecurity consultant is a must Bachelor’s degree in Information Systems, Computer Science or equivalent experience in the cybersecurity field; Stellar customer-partnering and -relationship building skills in a professional context Excellent communication skills, both written and verbal Excellent analytical, problem-solving, and prioritization skills Demonstrated proficiency in the following areas or technologies: Defense-in-depth security model, including perimeter and operating system hardening, and vulnerability management; Risk management, assessment and common compliance frameworks; Working knowledge in multiple of these additional areas or technologies: Enterprise IT security solutions, such as: Firewalls, IDS/IPS, Antivirus, Content Filtering, SIEM tools, and Proxies; Enterprise IT operations, such as: Networking, Active Directory, LDAP, server administration, and cloud infrastructure; Security architecture; Secure DevOps for working in the cloud; Scripting tools and languages, such as Python, Bash, and Power Shell; Security testing and forensics tools; Malware analysis; Incident response; Authentication and identity management; Penetration testing and attack simulation. Our offer: Company shares for everyone: Our attractive salary package also includes company shares so that every employee has a direct stake in our success Our team, the pack: We offer an international, diverse and inclusive work environment and live positive – in and out of the office An attractive workplace: Our office is in an attractive location, in the Messetower in Frankfurt with a great view. We work with Macs and have the latest IT Equipment Flexibility for work and free time: We have trust working hours that offer our wolves the greatest possible flexibility. For free time, we offer our 30 days of vacation as well as additional days off, including sabbaticals Further development: We support employees with regular training and certifications. We support professional development and promote internal employees – in our fast-growing company there are great opportunities for advancement Regular social events, including our legendary Arctic Wolf parties About Us At Arctic Wolf, we recognize that success comes from delighting our customers. We believe in being lean – in constantly building, measuring, and learning in all aspects of our business. We truly value people. All wolves are welcome to join the Arctic Wolf pack, with compelling compensation packages, benefits, and equity for employees. Arctic Wolf is focused on building a workforce that is diverse and inclusive. If you’re excited about this role, but do not meet all of the qualifications listed above, we encourage you to apply. We review all applications. Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. Please let us know if you require any accommodations by emailing hrarcticwolf.com .