The Opportunity
This position works out of our Wiesbaden-Delkenheim Abbott GmbH location.
Your role:
1. Service Contact for customers, country offices and sales organizations for 5 divisions of Blood Diagnostic and Diabetes Business within dedicated countries in Europe, Africa, Asia and South America
2. Provide continuously high-quality customer service in terms of order handling, processing and shipment organization for specified territory
3. Coordination of air, truck and ocean shipments with internal departments and external partners
4. Preparation of all necessary documentation from shipping documents, certificates or legalized documents, etc.
5. Communication and coordination with external 3rd party service providers (e.g. forwarders, governmental entities, inspection companies, embassies, etc.)
6. Handling of export finance tools such as letter of credits, bank guarantees etc.
7. Ensure legal export requirements are met such as export restrictions, embargo laws as well as internal policies and procedures
8. After sales support, complaint handling, exception handling and reporting
9. Project Support
Who you are:
10. Bachelor’s degree in logistics or business administration or vocational qualification with equivalent knowledge acquired through relevant professional experience
11. Work experience in export business and curiosity in international business relations
12. Strong customer-oriented mindset with can-do mentality and problem-solving skills
13. Excellent organizational, planning and decision-making skills to coordinate cross-functional processes
14. Agile mindset with ability to prioritize and multi-task in a fast-paced global environment
15. System aptitude and SAP knowledge preferred
16. Firm logistical forwarder knowledge to handle all areas of transportation
17. Basic knowledge on tax, customs, trade requirements and export finance tools (e.g. letter of credit)
18. Fluent communication skills in English (verbal & written); German desirable
19. Proficient in MS Office applications in Excel, Word, Outlook and PowerPoint
20. Self-motivated Team Player