As a leading player in the optics industry, Edmund Optics is committed to delivering exceptional customer experiences through its innovative products and services. The company's European subsidiary, Edmund Optics Europe, seeks an accomplished Product Support Manager EMEA (f/m/d) to drive business success within the region.
The successful candidate will be responsible for leading the Product Support Team, ensuring seamless interactions between customers, sales teams, and internal stakeholders. This role requires strong leadership skills, technical expertise, and the ability to adapt to changing market demands.
Key Responsibilities:
* Develop and implement strategies to enhance customer satisfaction, revenue growth, and team productivity
* Collaborate with cross-functional teams to identify areas for improvement and drive process optimization
* Promote Edmund Optics' products and services through effective communication and relationship-building
Requirements:
* Relevant degree in a STEM field
* Proven experience in technical sales, product support, or a related field
* Strong understanding of optical engineering principles and industry trends