We are dreamers, doers, and enthusiasts Our mission is to enable our customers on leisure and/or business travel to enjoy a seamless travel booking experience from the tip of their fingers. Therefore, we are continuously working passionately on providing diverse and attractive offers on our online booking platforms Eurowings & Eurowings Holidays and mobile Apps to empower our customers with relevant information and smart digital services throughout their travel experience. Your Tasks Supporting the Sales Support department in day-to-day operations / case processing in the internal booking system Customer communication and advice in individual cases Processing customer inquiries before and after booking at second level Coordination, processing, and support of inquiries from incoming agencies, direct hotels, bed banks, and the call center Price calculation, rebooking, cancelations, and sales promotion Coordination between customers in the destination and the incoming agency Your Profile Completed training in tourism or commerce (a degree in tourism management is a plus) Fluent in German and English; additional languages are a strong advantage Proficient in MS Office and web-based technologies Analytical mindset with a quick grasp of new concepts Excellent communication skills and assertiveness Resilient, adaptable, and able to work under pressure Strong team player with a collaborative mindset Join our dynamic team at our modern office in Baden-Baden, where rich cultural heritage meets innovation to create an inspiring environment for your career growth. We are an equal opportunity employer and value diversity at our Company Eurowings Digital Benefits We value your performance and offer you plenty of advantages Fly with friends and family around the world by using the entire Lufthansa and partner network Discover the world within 30 vacation days a year two days off for Christmas and New Year's Eve Get discounts across a large range of brands (e.g. Telekom, Zalando, Apple, Sixt, Bosch…) With "Joblunch" from Belonio, Eurowings Digital finances up to 2 EUR of your lunch on working days Drive your career growth Evolve professionally in our agile environment by taking part in challenging projects with cutting edge technologies and a lot of personal responsibility Shape your career growth through regular discussions with your Team Lead and 360° feedbacks from your colleagues Work in a cross functional team where you gain/share knowledge every day and on regular talks like “Peer School” or “Ask the Expert” Every year you will get a training budget for meetups, conferences, trainings, coaching You can improve your (German) language skills through our online courses With your Linkedin Learning account you access plenty of additional trainings and courses We bring a unique environment, where we make it happen We love dogs Feels free to bring your doggo to the office :) They can "work" from our separate dog office Get excited and challenge your colleagues while playing with our Playstation 5 or kickertable Participate directly in the creation of our product that helps millions of customers create amazing travel memories Feel at home in our (English speaking) international & diverse team Take part in our regular team events where we celebrate all together e.g. major successes, Carnival or the end of the year Feel our unique atmosphere: a start-up spirit integrated in a big company With our trust-based working hours, you can start and finish at a time that suits you for a harmonized work-life balance Our hybrid working model gives you the flexibility to keep close connections with your teammates at our offices (e.g. through onsite events), while also having the possibility to work from home Relocation package and personalized support (e.g. for Visa or Work Permit) will be offered for you and your family if needed Trust&Commitment Customer Data-Driven Performance Do-it : join us and live our values. This already resulted in specific actions like: Fuckup nights, guided tours at the airport or strategy sprints