Company: Vaillant Group Business Services GmbH Location: Country: Germany (DE) Brand: Vaillant Group
What makes us special
* Mobile working: We offer our employees the opportunity to work mobile for up to 70% of their working hours. In addition, they can work from a country in the European Union for up to 30 days a year.
* Flexible working hours: We offer flexible working hours so that family and career can be individually coordinated
* Job bike: We offer company bike leasing at attractive conditions for all our employees
What we achieve together
* As IT Service Manager, you will be responsible for coordinating the various parties in the global service organization for the Industrial division of the Vaillant Group.
* Your tasks include conducting meetings and stand-ups with the AMS consultants of the operational business (SAP ECC, SAP S4/HANA, interfaces)
* Tracking and tracing tickets and their resolution speed, as well as deriving and initiating necessary measures and escalations is part of your role
* In addition, cost-efficient service provider management through performance tracking and control is your responsibility
* Service workflow optimization in cooperation with SAP teams to increase the speed of resolution is also your task
* You will provide support in the management of Hypercare activities in the context of S4/HANA rollouts
What makes us successful together
* Qualifications: Successfully completed university degree (Master's degree), e.g. in computer science, economics, engineering or natural sciences
* Know-how: You have several years of professional experience in a comparable environment and have in-depth knowledge of IT service management, provider management and the use of ticket systems (HPSM, ServiceNow)
* Personality: A high degree of team spirit, strong coordination skills and effective prioritization as well as decisiveness and implementation strength make you unique. In addition, you are open to change and have a high affinity for software / IT topics, ideally process management
Your Contact:
Moritz Kegler
+49219118 3630