PURPOSE
This role manages the design, delivery, implementation and measurement of trainer-led capability programs for retail with District Managers, Store Managers and Retail Trainers as primary audiences. This role also leads the team developing initiatives to further build the Selling & Service capabilities in adidas retail stores globally.
KEY ACCOUNTABILITIES
1. Design and implement trainer-led learning programs in close collaboration with the Delivery & Implementation lead and other Global Sales Academy (GSA) work streams
2. Collaborate with internal Subject Matter Experts (SMEs) and external agencies for program design, delivery and content development
3. Project manage the creation and realization of Retail Capability programs and initiatives for specific audiences from learning needs analysis to content design to test/pilot and implementation in defined markets
4. Implement and continuously review a sustainable and complete framework to measure the success of the trainer-led Retail Capability programs in all markets
5. Act as the lead point of contact within global retail on all topics related to trainer-led capability programs for retail audiences
6. Drive the development of new concepts and ideas which support the ongoing capability development of retail audiences
7. Be an agent of change for building a culture of feedback and coaching across all retail markets
8. Ensure programs are designed and targeted at knowledge, skills and mindset as defined within adidas retail competency framework
9. Manage communication, logistics and administration requirements of trainer-led programs
10. Define and apply success criteria and learning measurement KPIs for retail capability programs
11. Build and maintain a solid working relationship with
12. Work towards increased relevancy and effectiveness of learning programs content with market training teams
13. Support markets in program implementation to ensure success criteria are met
14. Facilitate a culture of sharing and adopting global best practices across all markets
15. Lead planning the annual retail capabilities program pipeline to ensure timely and balanced implementation across our own retail stores and where relevant franchise stores
16. Manage the annual working budget for the workstream
17. Support the GSA team with internal tasks as required.
KEY RELATIONSHIPS
18. Global: Global Retail organization (Sales Academy, Retail Operations, Visual Merchandising, Human Resources), Business Units, Talent Team
19. Markets: All Training functions, Retail Operations, District Managers, Store leadership
KNOWLEDGE, SKILLS AND ABILITIES
20. Solid understanding of adult learning principles
21. Solid understanding of learning design methodologies
22. Ability to create compelling, relevant and interactive learning programs
23. Strong training delivery and facilitation skills, both virtual and in-person
24. Strong listening and questioning skills
25. Coaching and mentoring skills
26. Ability to build strong working relationships with stakeholders and customers
27. Planning and project management skills
28. Advanced skills in MS Office, Communication (MS TEAMS) and Virtual Training (ZOOM) platforms
29. Fluent in English, additional language is an advantage
QUALIFICATIONS
30. Bachelor’s Degree or equivalent
31. 3+ years in a retail store leadership role with experience in leading store teams and managing store performance
32. 5+ years retail training experience, preferably in the apparel / retail industry
33. 3+ years of experience in learning program delivery and implementation
34. 3+ years of experience in learning program design
35. Accreditation / certification as Learning & Development professional preferred
36. Professional experience with coaching and mentoring within a matrix organization
37. Professional experience in a multi-national business environment an advantage
38. Experience in virtual classroom training delivery is required
39. Exposure to retail industry in Asia Pacific, EMEA or North America an advantage
40. Event management skills are an advantage