Nintendo of Europe SE Technical Support Coordinator Testing, QA & Customer Care | Experienced | Permanent | Full-Time | Level up Nintendo aims to deliver unique, intuitive entertainment experiences for everyone, manufacturing and marketing video game devices such as the Nintendo Switch™ family of systems, developing and operating applications for smart devices, and collaborating with partners on a range of other entertainment initiatives like visual content and theme parks. At Nintendo, we bring together employees with a wide range of characteristics and work together towards a common goal – to put smiles on the faces of people all over the world. Tasks Assuring Customer Care Europe Technical Department and Nintendo Co., Ltd, Japan (NCL) Product Technology Department, Product Technology Department Group and Technical Service Department information flow is fluent between each other Coordinating trainings, technical document preparation, decision making and purchasing of tools, process design, repairs and refurbish, spare parts definition with NCL and informing Nintendo of Europe (NOE) Technical team Preparing and organizing NCL visits to NOE workshops and vice versa Maintaining Repairs Portal Attending NOE, NOA (Nintendo of America) and NCL technical meetings to assure correct understanding between all regions Helping and coordinating between NCL and NOE Technical Support team for process flow implementation and audits Analyzing and recommending purchasing of all tools required and used by NOE Technical Service department repairs and internal usage Helping and providing improvement measures for repair centers together with Senior Technicians and based on global benchmarking Requirements Technical background or similar knowledge or degree in Business Administration or equivalent experience, including the willing to learn Excellent verbal and written communication skills Japanese and English spoken and written skills; Native level of Japanese would be a plus Excellent management of MS tools; JIRA and Confluence will be important to know Capacity to support translation tasks Are you interested? We look forward to receiving your application, including your earliest possible starting date and salary expectation. With this job advertisement, we would like to encourage people of all genders to apply. Therefore, we refrain from explicitly mentioning any gender. Our company is opposed to gender-based discrimination, as well as discrimination based on other legally protected characteristics. Testing, QA & Customer Care Experienced Permanent Full-Time Technical Support Coordinator req319 Assuring Customer Care Europe Technical Department and Nintendo Co., Ltd, Japan (NCL) Product Technology Department, Product Technology Department Group and Technical Service Department information flow is fluent between each other Coordinating trainings, technical document preparation, decision making and purchasing of tools, process design, repairs and refurbish, spare parts definition with NCL and informing Nintendo of Europe (NOE) Technical team Preparing and organizing NCL visits to NOE workshops and vice versa Maintaining Repairs Portal Attending NOE, NOA (Nintendo of America) and NCL technical meetings to assure correct understanding between all regions Helping and coordinating between NCL and NOE Technical Support team for process flow implementation and audits Analyzing and recommending purchasing of all tools required and used by NOE Technical Service department repairs and internal usage Helping and providing improvement measures for repair centers together with Senior Technicians and based on global benchmarking Technical background or similar knowledge or degree in Business Administration or equivalent experience, including the willing to learn Excellent verbal and written communication skills Japanese and English spoken and written skills; Native level of Japanese would be a plus Excellent management of MS tools; JIRA and Confluence will be important to know Capacity to support translation tasks