Business Operations Manager (m/f/d) About Redcare Pharmacy: As Europe’s No.1 e-pharmacy, Redcare Pharmacy is powered by passionate teams and cutting-edge innovation. We strive to create a healthy, collaborative work environment where every employee feels valued and inspired to contribute to our vision: "Until every human has their health." If you’re seeking a career that offers purpose and aligns with your values, join us and start your Redcareer today. About the role: Are you ready to take full ownership of a new service offering and drive its commercial and operational success? As a Business Operations Manager in our Commercial Team in Cologne, you will be at the forefront of launching and scaling this new service, ensuring its strategic growth and operational excellence. This is a unique opportunity to work cross-functionally, optimize commercial and operational performance, and make data-driven decisions that will shape the future of our offering. About your tasks: Commercial Ownership: Drive commercial performance of the service by creating sales strategies, financial forecasts, identifying revenue and cost enhancement opportunities. Operational Excellence: Design and implement efficient processes and workflows to support the services’ delivery, commercial impact and scalability. Stakeholder Collaboration: Act as the key stakeholder contact for the service, facilitate workshops and meetings to ensure clear communication and alignment between cross-departmental teams like marketing, commercial, pharma, and legal. KPI Management: Monitor and improve key performance indicators (KPIs) and use data insights to make strategic improvements & decisions. Risk and Compliance Management: Ensure compliance by proactively addressing challenges and ensuring adherence to legal, regulatory and organizational standards. About you: You have at least 3 years of experience in business operations and commercial management, ideally in fast-paced environments such as startups, and consultancies. Experience in the German healthcare system, chronic care or digital health market is a plus. You have a background in launching and scaling new services or products. You are fluent in both German and English and comfortable using them as your primary working language. You have an entrepreneurial mindset, strong stakeholder management, and exceptional communication and project management skills for effective cross-functional and senior leadership collaboration. Strong analytical and problem-solving abilities, with a data-driven mindset and a data-driven approach to decision-making. Proficiency in Excel and PowerPoint to drive data insights and present strategies effectively. You demonstrate a high level of commitment, responsibility, teamwork, and initiative. Your benefits: Welcome days – We want you to feel at home with us from day one with our comprehensive onboarding program. Sports membership – Stay healthy with a membership package at Urban Sports Club. Mental health support – Access free and anonymous professional psychological support from Likeminded. Work-from-home flexibility – If your role allows work from anywhere in the EU for up to 20 days a year. Personal development – We support your professional growth with internal and external training opportunities. Join us and help shape the future of Redcare Pharmacy. Apply now and start your Redcareer