Job Description
We are on the lookout for a Specialist, Product Operations t o join our AdTech team on our journey to always deliver amazing experiences. If you’re a creative problem solver who is hungry for a new adventure, an international workplace is waiting for you in the heart of Berlin!
At Delivery Hero, we are exploring the potential of AdTech to introduce people to new food they love and to enable our partners to meet their future customers at the perfect moment. AdTech consists of a range of products that we have developed to offer advertising solutions for restaurants, which help them to increase their visibility and reach, improve their order conversion, and eventually drive more sales by covering the entire marketing funnel. Operating across about 50 countries around the clock, our AdTech connects the ideal advertiser with the ideal customer millions of times every day. In 2024/25, AdTech is a fundamental area for us on our path to profitability and is predicted to generate more than 1 billion euros in revenue for Delivery Hero; our innovative tech and product offering is the backbone of that development
This Specialist role will be part of the Product Operations AdTech, which is responsible for rollouts, migrations, resolving user issues and reporting product insights. Your primary focus will be on our Data Insights and Growth Centre products.
1. You will be the first point of contact for our global commercial and operational teams to solve their issues and support inquiries related to our Product Stack
2. You will troubleshoot bugs and work closely with Engineers to investigate and solve user issues, assessing the importance of the different issues based on their business impact and organizing your work around them
3. You will support the products’ launches, rollouts and migrations through project management, ensuring the process is smooth, stakeholders are aligned and deadlines are met
4. You will become an expert in our internal tools and processes, instructing others and creating documentation for internal teams as well as our end users
5. You will develop frameworks to generate actionable data-driven insights from bug reports and user feedback, which you will present to various stakeholders
6. You will identify and craft solutions to address user pain points and optimize processes, handling multiple topics at once, working closely with Product, Engineering and Design to prioritize them accordingly
Qualifications
7. 2-4 years of experience in a Tech environment, working closely with Product and Engineering teams
8. You are an ambitious professional with a background in data analysis and business strategy, combining technical expertise with a passion for using data to drive informed decisions and optimize product performance.
9. Eager to work in a fast-paced international environment, building relationships with Delivery Hero teams around the globe
10. Obsessed with solving problems, guided by a proactive attitude, creative thinking and a user-first mentality. Able to think strategically and work independently, owning projects end to end
11. Strong communicator with excellent English language skills in written and verbal, able to get ideas across and manage stakeholders effectively
12. Tech savvy and comfortable working with tools such as BigQuery, Looker and GraphQL - coding skills, QA/Engineering or AdTech experience are a big plus