Company: SIA Arvato Systems Latvia Requisition ID: 30638 General responsibilities: √ Respond to customer inquiries via e-mail or phone √ Process and monitor technical incidents √ Advise and support the customer in consideration of functional requests √ Assist the customer in resolving 1st level issues √ Dispatch and track tickets for the 2nd and 3rd levels of support √ Follow up on any customer issues requiring additional research √ Demonstrate the highest level of customer service and professionalism Job requirements: √ Excellent communication skills in French and English √ Previous customer related experience √ Proactive and analytical approach √ Good problem solving skills √ Solution orientated and a team player We offer: √ Highly competitive salary proposal √ Strong employee benefits list - additional vacation days, modern office premises, regular team building events, certified training and other benefits √ Possibility of growth within Arvato Systems Global Delivery frame √ Possibility to work in mutual trust and positive team environment, to be creative and improve working flows by self-initiatives √ Friendly, multicultural and cooperation orientated colleagues Because IT is in your blood With our innovative IT solutions, we support the digital transformation of our customers worldwide. In very different industries - from global trade and the international media industry to the energy and utilities industry. More than 2,700 dedicated employees at more than 25 locations work for us. Our customers particularly appreciate our excellent know-how, our comprehensive technological knowledge and our entrepreneurial spirit. Our employees value our corporate culture based on partnership, state-of-the-art technology and a wide range of challenges. We offer a lot of freedom to be innovative and to assume entrepreneurial responsibility in a team. Interested? Then send us your application We welcome applications from people who contribute to the diversity of our company.. Arvato Systems Latvia SIA IT.arvato.com/latvia