* At Softwaregini, we are a fast-growing and well-funded B2B SaaS disruptor revolutionizing how companies select and manage their software portfolios
* We are a tight-knit, nimble team dedicated to bringing our cutting-edge AI technology to IT decision-making
* We are creative, low-ego, team-spirited, and passionate about making our customers happy
Tasks
As a Key Account Manager (f/m/d) at Softwaregini, you will play a pivotal role in strategically guiding our Mid-Market and Enterprise customers through their journey with our IT-decision-making platform:
* Be the dedicated point of contact for our customers, building and nurturing relationships.
* Navigate and manage the entire customer journey, from onboarding to ongoing engagement and growth.
* Ensure customers continuously create value by utilizing Softwaregini.
* Provide expert guidance and steering during implementations.
* Develop and execute account plans to drive product adoption, usage, and value realization.
* Analyze customer data to identify trends, opportunities, and potential churn risks.
* Create and maintain customer success metrics and KPIs.
* Take a hands-on approach where necessary.
Requirements
* At least 3 years of professional experience in Customer Success, Consulting, Account Management, or Project Management, ideally within the B2B SaaS industry.
* Strong project management skills with a passion for meeting milestones and effective stakeholder management.
* An innate ability to build lasting relationships with diverse stakeholders.
* Excellent communication and presentation skills in both German and English.
* Proven ability to manage multiple customers and tasks simultaneously in a fast-paced environment.
* A passion for new technologies and enthusiasm for working with our customers to solve IT decision-making problems. Practical experience with AI products is a plus.
* An "own it" mentality, with the drive to take ownership of tasks from start to finish.
* Experience in working with corporate IT and procurement departments is a plus.
Benefits
* Attractive compensation package including employee stock options
* Opportunities for professional growth
* 30 days of vacation and day off on your birthday
* Modern office space in Berlin
* Home-Office allowance, budget for self-improvement, and other perks
* Contribution to a Gympass subscription
* Dedicated time for learning & innovation
* The best popcorn in town
Ready to make an impact? Join us at Softwaregini and be part of something extraordinary!
Stackgini is a VC-backed B2B SaaS startup that develops an AI-powered co-worker for IT departments. Our software instantly analyzes tech demands and solutions to streamline IT decision processes and optimize IT stacks.