Datenverarbeitungsfachmann Kaiserslautern, Germany Ausschreibungsbereich This is a re-announcement of vacancy announcement 23NOV0HU21TA0X738808-3. Applications for vacancy announcement 23NOV0HU21TA0X738808-3 are NOT valid for this announcement, submission of a new application is required. ___________________________________________________________________________________________________________________________________________________________ WHO MAY APPLY? Current INTERNAL Local National Employees throughout Germany. This covers all current Local National employees of the U.S. Forces in Germany, including U.S. Air Force and AAFES-Europe within Germany. AND EXTERNAL Local National Applicants, who reside in Germany. Hauptaufgaben Serves as an IT Specialist (Customer Support) assigned to HQ TLSC-E, Information Technology Section with responsibility for performing Break/Fix, Tier 2 Touch Labor, and all technical systems functions within assigned TLSC-E organizations. Provides complex IT support including the installation, configuration, troubleshooting, and customer assistance to support requirements. Serves as Tier 2 support for IT users with the responsibility for assessing and solving local IT related problems. Creates, administers, and repairs user and group accounts, coordinates with IA and network manager on all network, server and workstation security issues, including assistance in installing and configuring systems security software and patches. Installs and configures software applications and provides technical support. Administers network security to include assigning user IDs, and appropriate user permissions. Ensures all workstations remain in an operational status by closely monitoring them and identifying and reporting problems immediately. Analyzes and diagnoses difficult and complex hardware, software, networks and system problems reported by users pertinent to a wide variety of software applications, operating systems and IT equipment. Troubleshoots, investigates and analyzes actual or potential complex problems in system software, applications software interfacing, and/or IT equipment to isolate causes of malfunctions. Evaluates reported problems, develops modifications and procedures to resolve the problems, and initiate corrective action. Develops and recommends standard problem resolution methodologies and procedures. Coordinates with IT customers and specialists to identify IT improvements and ways to provide greater effectiveness and economy of services. Develops plans for installing, configuring, troubleshooting and maintaining user IT equipment and software. Reviews installed systems and diagnoses user problems encountered. Resolves problems and conflicts when procured items do not meet with prescribed specifications. Investigates transmission/communications problems and coordinates solutions with specialists. Establishes network access protocols to provide users with local or remote access capabilities. Evaluates alternative approaches to problem resolution; modifies and adapts precedent solutions to accommodate unique requirements to solve a variety of computer program problems and makes changes to previous approaches to similar problems and situations in order to make a better program/programs interrelationship. Recommends courses of action. Interprets and explains system/network regulations, policies, directives and guidelines. Performs logistics and asset management. In this role, she/he advices on lifecycle replacements and security related changes, prepares and processes approval documentation, coordinates with SMEs at higher level commands, and as appropriate creates purchase documentation. Performs other duties as assigned. Qualifikationsanforderungen Explanations to the E&T Levels (Education & Training Levels) can be found at the link "Description of the Education & Training Levels". https://portal.chra.army.mil/mnrs?sys_id0a86e971cd2d2d10aaffb5ebb50f5ac9&viewsp&idmnrs_kb_article&tablekb_knowledge C-6a: E&T Level I&II: not creditable for positions in this occupational series. E&T Level III A: The completed apprenticeship must be in the Computer Science occupation (Informatikkaufmann/frau) or in another area that is directly related to the position to be filled; PLUS 3 years of job related experience as defined below. E&T Level IIIB, IIIC: PLUS 3 years of job related experience as defined below. E&T Level IVA: The completed apprenticeship must be in the Computer Science occupation (Informatikkaufmann/frau) or in another area that is directly related to the position to be filled; PLUS 2 years of job related experience as defined below. E&T Level IVB, C and D: The completed education, training and certification must be in the Computer Science occupation or in another area that is directly related to the position to be filled; PLUS 2 years of job related experience as defined below. E&T Level V: University or equivalent graduation in a closely related field or study; PLUS 1 year of job related experience. Or E&T level V with a state certification in computer science (staatlich geprüfter Informatiker) or a diploma in computer science (Diplominformatiker), (general (Allgemeine Informatik), Industrial (Wirtschaftsinformatik), multimedia information (Medieninformatik), engineering computer science (Technische Informatik, Ingenieur-Informatik)), or equivalent; no additional experience required. C-7: E&T Level I&II: not creditable for positions in this occupational series. E&T Level III A: The completed apprenticeship must be in the Computer Science occupation (Informatikkaufmann/frau) or in another area that is directly related to the position to be filled; PLUS 4 years of job related experience as defined below. E&T Level IIIB, IIIC: PLUS 4 years of job related experience as defined below. E&T Level IVA: The completed apprenticeship must be in the Computer Science occupation (Informatikkaufmann/frau) or in another area that is directly related to the position to be filled; PLUS 3 years of job related experience as defined below. E&T Level IVB, C and D: The completed education, training and certification must be in the Computer Science occupation or in another area that is directly related to the position to be filled; PLUS 3 years of job related experience as defined below. E&T Level V: University or equivalent graduation in a closely related field or study; PLUS 2 years of job related experience. or E&T level V with a state certification in computer science (staatlich geprüfter Informatiker) or a diploma in computer science (Diplominformatiker), (general (Allgemeine Informatik), Industrial (Wirtschaftsinformatik), multimedia information (Medieninformatik), engineering computer science (Technische Informatik, Ingenieur-Informatik)), or equivalent; No additional experience required. Job related experience: Any work experience that involves the planning and delivery of customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements. Includes experience in diagnosing and resolving problems in response to customer reported incidents; researching, evaluating, and providing feedback on problematic trends and patterns in customer support requirements; installing, configuring, troubleshooting, and maintaining customer hardware and software, and developing and managing customer service performance requirements. Required skills and knowledge: Knowledge of - system administration and automation security regulatory directives to ensure the system is properly maintained and protected - Windows/Unix/Linux based operating systems and basic software - system administration software programs (VPN, dameware, etc.) - personal computer hardware and software characteristics to include peripheral equipment and troubleshooting - basic networking and network troubleshooting as necessary Good communication skills and dealing directly with customers/end users required. Employee has to be able to obtain and sustain the appropriate training levels defined in order to be granted the system access required to perform duties. Defined classes and trainings to achieve this certification are mandatory. Preferred skills and knowledge: - Security CE (must be obtained within six months) • Employee has to be able to obtain and sustain the appropriate training levels defined in order to be granted the system access required to perform duties. Defined classes and trainings to achieve this certification are mandatory. • German driver's license class B desired. • Office automation skills are required. LANGUAGE PROFICIENCY LEVEL: English AND German Language Proficiency level C1 required. Description of the Language Levels: https://portal.chra.army.mil/mnrs?sys_id13a66d71cd2d2d10aaffb5ebb50f5aa0&viewsp&idmnrs_kb_article&tablekb_knowledge Auswahlkriterien auswählen General Information for LN Job Announcements - please read: https://portal.chra.army.mil/mnrs?sys_id77e3ac4a5ce32110924578e08ba9227c&viewsp&idmnrs_kb_article&tablekb_knowledge Beschäftigungsbedingungen Position may be filled at the C-6A or at the full performance level, C-07. The incumbent may be non-competitively promoted to the next higher or full performance level in accordance with regulatory requirements, upon completion of required training, and recommendation of supervisor. WE OFFER: - a global employer who stands for cultural diversity and equal opportunities - employment in an international environment with a welcoming atmosphere - high level of job security and attractive pay under German tariff agreements (CTA II; Protection Agreement) including, but not limited to, the following tariff entitlements: - 30 days of annual leave; 36 days for severely handicapped employees (additional time-off on 24 & 31 December per tariff agreement) - vacation and Christmas pay (total of 13 monthly salaries) - various additional social benefits (e.g., employer pension scheme through Allianz group insurance; property accrual payments) Beyond the tariff agreement, - usually time off on 8-9 U.S. holidays due to work hour redistribution (governed by shop agreement) - employer-specific programs for flexible work schedules; mobile work; length-of-service/performance awards - health promotion and fitness programs, including free use of employer-run fitness centers.