The primary purpose of the Senior Customer Value Engineer is to maximize customer satisfaction and value realization by leveraging advanced analytics and customer insights. This role identifies customer needs and translates them into effective solutions using state-of-the-art tools and methodologies. The role collaborates closely with sales, product development, and customer support to ensure seamless delivery of value propositions. The role requires a deep understanding of customer value engineering principles and hands-on experience with modern analytical tools. The role continuously refines processes to enhance the customer experience and drive business growth.
Tasks
Develop detailed customer value assessments using Microsoft 365 tools to provide actionable insights.
Design and implement customer-centric solutions that align with strategic priorities, utilizing CRM systems like Salesforce.
Lead value realization projects, ensuring successful execution and delivery of measurable outcomes.
Collaborate with cross-functional teams in a dynamic environment, necessitating excellent communication and coordination skills.
Work mode
Conduct regular customer workshops and presentations, requiring strong public speaking and facilitation abilities.
Stay current with industry trends and continuously update skills in relevant technologies and methodologies.
Interactions
Regularly interact with customers, sales teams, product managers, and executives to ensure alignment and effective communication.
Qualifications
Bachelor’s degree in Business, Engineering, or a related field; a master’s degree is preferred.
Minimum of 7 years of experience in customer value engineering or a related field, with a proven track record of delivering customer solutions.
Proficiency in data analytics, CRM tools, and project management software, with strong analytical and problem-solving skills.