Hagius is a health club redefining the connection between movement, neuroscience, and holistic well-being. Designed to go beyond traditional fitness, Hagius integrates biodynamic lighting and sensory-driven experiences to create an environment that supports both physical and mental health. Every element is carefully crafted to enhance focus, recovery, and overall balance, providing a space where our Guests can truly thrive.
To ensure operational excellence and seamless execution across all areas, we are looking for a Head of Operations who takes full ownership of our studio, team coordination, scheduling, and client experience. You will manage Front of House & Coaches, structure class schedules and appointments, and ensure that every detail in our studio meets the highest standards of hospitality and efficiency.
This is not just a management role, it’s a position for someone who is energized, highly motivated, and driven to have a big impact.Our operations run 7 days a week, and you will be responsible for making sure everything runs smoothly, whether it’s team shifts, client communication, or ensuring a seamless member experience.
If you’re looking for a high-energy leadership role where you can build and optimize systems, push hospitality boundaries, and drive excellence in fitness operations, this is your opportunity.
Tasks
1. Team Management & Coordination
• Lead and manage the Front of House team & Coaches, ensuring shifts are structured and all classes, personal training sessions, and activations run smoothly.
• Coordinate trainer availability across our classes, events, running club, and external activations (e.g., Château Royal, Reethaus).
• Hold weekly meetings with the Front of House team to align them with the latest sales initiatives, activations, and hospitality training.
• Train and inspire the team to elevate the hospitality experience at HAGIUS.
2. Class Scheduling & Client Experience
• Upload and manage the class schedule at least 3-4 weeks in advance, ensuring clients can rely on a structured and well-organized program.
• Ensure that every class is covered, even during holidays or staff absences, and that changes are professionally communicated to members.
• Work closely with the leadership team and coaches to optimize and refine the class experience, balancing premium quality with efficiency and cost-effectiveness.
3. Operational Excellence & Studio Management
• Ensure the studio operates at the highest standard, with all processes running smoothly.
• Maintain a flawless guest experience, ensuring all requested equipment and materials are available for coaches and the leadership team.
• Optimize operational workflows to increase efficiency and elevate the overall member experience.
• Oversee all external operational setups and partnerships, ensuring our activations at Château Royal and Reethaus run seamlessly.
4. Communication & Leadership
• Serve as the central operational figure, ensuring that all teams from trainers to Front of House staff—are aligned, prepared, and motivated.
• Provide clear communication to both the team and clients, ensuring transparency in all operational decisions.
Requirements
• Proven Operations Leader: You have at least 5+ years of experience in operational management, team coordination, and scheduling in fitness, wellness, hospitality, or high-end service industries.
• Experienced in Managing Teams & Scheduling : You have successfully led Front of House teams & coaches, structured rotating shifts, personal training sessions, and class schedules, and ensured that everything runs smoothly.
• Customer & Hospitality-Focused: You understand that exceptional operations are the foundation of an outstanding client experience and always push for higher service standards.
• Hands-On & Ownership Mindset: You don’t just manage; you take full responsibility for ensuring all operations function at the highest level, 7 days a week. You thrive in a leadership role where your decisions directly impact business success.
• Highly Organized & Detail-Oriented: You ensure that class schedules are set 3-4 weeks in advance, that shifts are optimized, and that members always have a seamless experience.
• Resilient & Solution-Oriented: When challenges arise—whether it’s scheduling conflicts, last-minute cancellations, or operational roadblocks—you take initiative, solve the problem, and keep everything running smoothly.
• Strategic & Cost-Conscious : You can identify where operational improvements can elevate the client experience while also increasing efficiency and reducing costs.
• Comfortable in a High-Performance Environment: This is not a standard 9-to-5 role. You understand that excellence in operations means ensuring everything runs smoothly at all times, even outside of traditional work hours. If things are running well, you’re efficient with your time. But when needed, you step in and make sure the job gets done.
• Strong Communication & Leadership Skills: You know how to align, motivate, and train your team to consistently deliver top-tier performance. You hold weekly team meetings to keep everyone focused on priorities like sales initiatives, activations, and pushing hospitality standards.
• Experience Managing External Activations: You can coordinate trainer availability, classes, and events beyond the studio, including locations like Château Royal and Reethaus.
Benefits
High-impact leadership role: You will shape and optimize all operational systems at HAGIUS.
Full autonomy & decision-making power: We trust you to own and refine processes to the highest level.
A fast-paced, high-performance environment: If you thrive on energy, problem-solving, and making things happen, this is the place for you.
A cutting-edge wellness space: Be part of an innovative, forward-thinking wellness concept.
Competitive salary
If you’re a high-performing operations leader who thrives on ownership and impact, we want to hear from you!
Apply now and help shape the future of HAGIUS.
HAGIUS is a sports studio located in the heart of Berlin Mitte, offering a sophisticated and science-driven approach to fitness and wellbeing. Our concept blends personalized guidance, advanced assessments, and small, intimate group classes, creating an exclusive yet approachable atmosphere for health-conscious individuals.
With a focus on both physical and mental wellbeing, we bring together diverse disciplines such as strength training, boxing, Pilates, yoga, and mobility. Designed for clients of all fitness levels, our studio prioritizes longevity, health, and performance while fostering community and personal growth.