Job Description
What you'll do...
* You're the first face our guests see, and you have your own way of treating them as individuals, making them feel welcome and their stay special - the Hox way.
* Deal with the coming and going of guests, making sure all bills are correct and contain no surprises.
* Work with all our teams to make sure we're always busy and help our Restaurant and Events team with any individual and group bookings.
* Answer phones, sort out requests, give recommendations - you're the one-stop-shop for our guests to turn to.
* Support our Waiters and Waitresses team by jumping into service duties during rush hours and/or any time they would need.
* With the help of the F&B department, handle the events taking place in our 3 different spaces, from welcoming the guests to the billing part.
* Directly refer to the sales department for coordinating events, optimizing processes, and enhancing communication.
* Anticipate needs and proactively provide solutions so that our guests’ expectations are not only met, but exceeded.
Qualifications
What we’re looking for…
* You are flexible to work on rotative shifts and on weekends.
* It's all about attitude for us, someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who you'd want to stop and chat to.
* Passion for hospitality – you’re all about creating memorable experiences for others, be they guests or colleagues.
* Fluent in English, good German knowledge, additional languages will be highly valuable.
* You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
* A people person, great at building and nurturing long lasting relationships.
* You’re looking for a place where you can be you; no clones in suits here.
* You’re not precious. We leave our egos at the door and help get stuff done.
* You’re up for doing things differently and trying (almost) everything once.
* If we got stuck in a lift together, we’d have a good time and share a few laughs.
* You want to be part of a team that works hard, supports each other and has fun along the way.
Additional Information
What's in it for you...
* The opportunity to bring an exciting new hospitality concept to Berlin (and Germany) and join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
* 24 holidays (plus bank holidays) and extra time off to volunteer with one of our partner charities.
* A competitive package, plenty of opportunity for development and rewards for going the extra mile and living our values.
* The chance to challenge the norm and work in an environment that is both creative and rewarding.
* Great discounts across the entire Ennismore family.
* Enjoy a free night at The Hoxton and a meal for two when you first start with us.
* Goes without saying, but we’ll feed you while on shift (Pluxee benefit card and vouchers).
* Lots of opportunity to progress and switch it up as part of a global family of brands.
* Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
* An annual diversity and inclusion calendar of events creating opportunities for you to learn celebrate and make a positive impact.