Your tasks
Partner Management is the bridge and liaison between the new Partner Management & Integrations organization, and all requesters for its services. Partner Management is the single point of entry for all global, regional, and local EDI/API requests from all partners (commercial, business units and functional units). As a member of this team, you will manage these requests according to defined processes. Gathering relevant request details, ensuring accuracy, integrity, and quality. Routing and dispatching the requests to the correct internal teams and monitoring the progress of the project through solution engineering and delivery up to project sign off.
Tasks and Responsibilities
1. Participate and contribute to continuous improvement monitoring and process implementation.
2. Contribute and maintain quality of pipeline transparency.
3. Ensure project documentation is complete with appropriate project details through all stages of the project lifecycle.
4. Ensuring the correct and on-time dispatch of requests
5. Ensuring the delivery of a complete requirement as a result of detailed request alignment with the requester, the customer and the business partners
6. Ensuring transparency for the entire delivery process and requestor / stakeholder information and involvement whenever needed in the process
7. Accountability for the request during the entire delivery process at Partner Management & Integrations
Requirements
Required Skillset
8. Excellent English language skills; written & verbal
9. Related industry experience, 3-5 years preferred
10. Strong knowledge of Schenker's global, regional and local operational applications, preferred
11. Strong knowledge of SOPs/guidelines, and/or regulatory/compliance rules
12. Understanding of Freight Forwarding/Transportation Management concepts
13. General knowledge of transport-related data and/or EDI/API concepts
14. Ability to manage and prioritize multiple complex projects simultaneously
15. Ability to build sustainable business partnerships and people networks
16. Exceptional interpersonal, analytical, problem-solving, project management, consultative, presentation and communication skills required
17. High customer orientation
18. Strategic thinking and ability to dive into details where needed.
19. Proactive mindset paired with curiosity - being keen on learning something new every day is a prerequisite
20. Resilient personality and ability to deliver good performance even under pressure
21. Knowledge in using ServiceNow Project Management Module preferred
Our offer
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 70,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.