At Amazon we're working to be the most customer-centric company. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for a Human Resources Business Partner to support the Customer Service organization in Germany. The HR Business Partner is a full-time role primarily responsible and accountable for providing an operational, value-add and best in class HR service to the Customer Service teams as well as driving and implementing strategic HR programs and initiatives. Job Responsibilities: - Act as a consultant to the Amazon Management Team and provide input on the HR implications of business decisions and plans - Coach and mentor leaders within the CS organization - Implement initiatives to drive and maintain a culture of excellent employee relations and communications to build up a “Great Place to work” - Develop new innovative shift models and create flexible working time models - Develop and implement HR processes and policies - Focus on continuous improvement and share best practice with other Customer Support HR organizations as appropriate and co-ordination with e.g. Payroll - Collaborate with HR Partners from Stock and Compensation & Benefit teams -Trustful collaboration with Works Councils - Drive key HR projects in people development, performance, employee engagement, recruiting & staffing - Liaise with other business departments About the team When you join the Customer Service People eXperience and Technology (CS PXT) team, you’ll be part of an engaging team of human resources professionals who collectively support the Worldwide Amazon Customer Service organization. Here, you’ll work with global leaders to optimize people strategy and the employee experience, leverage science and technology to grow internal capabilities and scale our business in a fair, responsible way, and engage employees to create fun, diverse, and inclusive teams. No matter your career path, you will make a positive difference in the daily lives of Amazonians and will help shape the future of our business.