You have experience in luxury customer service or the hotel industry and are based in Berlin? Our client – a luxury automotive brand – is looking for customer care agents to give customers the highest quality service. As the first point of contact for customers, you will be a true brand ambassador and can have a significant impact on the customer experience. Sounds interesting? Then what are you waiting for?
Tasks
Your responsibilities and impact as a Customer Service Representative will be:
* Be the friendly and empathetic first point of contact for customers by representing the company professionally.
* Contribute to the growth of the Customer Interaction Center by bringing fresh ideas.
* Use your communication skills to resolve customer issues and maintain a good relationship.
* Most importantly: ensure that every customer walks away with a smile to reflect the company’s quality standards.
Requirements
Skills, qualifications and interests you need to succeed in this role:
* Native level of German with a proficient level of English.
* Previous experience in luxury Customer Service or the Hotel industry (min. 2 years)
* Already based in Berlin.
* Having excellent verbal and written communication skills.
* Being able to quickly understand customers´ needs and empathise with them.
* Structured and well-organized way of working.
* Experience working in the automotive industry is a plus.
Benefits
What´s in it for you?
* Starting date: ASAP
* Being part of the creation of the Customer Interaction Center of one of the world´s leading luxury automotive brands
* Competitive salary
* Possibility to partially work from home after the initial training months
* Working in a dynamic and inclusive work environment
Your future company:
An innovative luxury automotive brand that is currently creating an in-house Customer Interaction Center. They have offices worldwide to cater for the needs of their international clientele.