APPLICATION SUPPORT ANALYST
10+ MONTH CONTRACT
3 DAYS A WEEK ONSITE IN FRANKFURT
GERMAN SPEAKING (MUST HAVE)
One of my top clients in Frankfurt is seeking an experienced Application Support Analyst to join their long term project!
Responsibilities:
*BAU / Triage - 1st /2nd line support to ensure integrity and availability of supported applications for internal and external customers
* Follow Procedures to resolve service desk tickets
* Provide Audit and compliance information as requested
* Provide Regulatory and Key reporting as required
* Manage other ad-hoc tasks as and when requested by Management
* Manage service desk requests to ensure SLA's are met
* Prepare system support documentation as required
* Manage Vendor relationships as necessary
* Manage upgrades / patching to ensure supported software is in place
* Manage Communication with Business Ops to resolve issues and provide feedback
* Take ownership of issues, ensuring resolution and future risk mitigation
Must have skills:
* 8 Years+ application support experience
* Experience in C# (C-sharp) and .NET
* Resource and time management
* Experience working in a medium-large sized company
* Windows / SQL
* Financial experience/Back Office Experience
* SQL Statement writing
* Management of change in a complex environment
Reference
CR/124562_1740419285