Customer Service RepresentativeJob Summary: We are seeking a highly motivated and detail-oriented Customer Service Representative to support our global clients in a professional business-to-business (B2B) environment in the technology and internet/web services industry.Key Responsibilities:Respond promptly and accurately to client inquiries via multiple communication channels such as chat, telephone, and email.Help customers manage a portfolio of domain names and digital assets to help protect and secure our clients' global internet brands.Build and maintain client relationships by understanding the unique needs of each client.Troubleshoot and resolve customer order requests and enquiries related to domain names, DNS, digital certificates, digital brand management, billing inquiries, and technical problems.Ensure timely and efficient resolutions to maintain customer satisfaction.Requirements:Must be fluent in both English and German. Any additional language skills would be a plus.Experience working in a customer-centric environment, industry and/or role.Effective written and verbal communication skills.Ability to think critically and be solution oriented.Strong Microsoft Office skills including MS Excel, Word, and Outlook.Ability to learn, adapt to, and discuss new technology.Tenacity and agility to balance varying priorities and inquiries from internal and external customers.Ability to work independently, as well as on a team.Proven organizational skills with the ability to prioritize work under pressure in a fast-paced environment.Previous experience of producing quality results with high attention to detail.Ability to be direct, open, and honest when communicating with clients and co-workers.What You Can Expect from Us:We offer a collaborative team environment, supportive leaders committed to your professional development and growth, flexible work schedule, and comprehensive training to introduce our business and the industry.