Online marketplaces have never been this awesome. Working Student - Customer Service - German & Spanish Markets Duration : 1 year contract – extendable Requirement : Enrolled at a University Location : Düsseldorf Working Hours : Up to 20 hours per week Are you an enthusiastic and dynamic individual looking to gain hands-on experience in the fast-paced world of E-commerce? Join our innovative team as a Working Student (m/f/d) - Customer Service, where you'll be at the forefront of delivering exceptional customer experiences while honing your skills in the E-commerce industry Your responsibilities: Engage with customers through various channels and deliver personalized assistance Address customer inquiries, resolve issues, and provide product information Collaborate with cross-functional teams to escalate and resolve complex customer cases Proactively identify opportunities for process improvement and customer-centric initiatives Contribute to building an extensive knowledge base and continuously update it with valuable insights gathered from customer interactions. You've got Ideally some experience in Customer Service within the FMCG sector Excellent communication skills, good numerical understanding and MS-Office know-how Proven conflict management and problem-solving skills A proactive approach, team spirit and willingness to learn You are enrolled in a German university for a full-time degree Fluent/Native in German & Spanish with at least professional level in English (essential) We've got A cutting-edge business model, a great product and an incredibly exciting tech stack A “greenfield” project, an agile environment with a startup mentality, no bureaucracy, flat hierarchies as well as the courage to innovate, fail or scale An international team in a modern office close to the river Rhine Flexible working hours to perfectly balance your studies and work. Please apply with the English version of your CV and Cover Letter. About us We create the future of B2B commerce by giving business relationships a platform. Our marketplace enables millions of business owners all over the world to focus on what they do best – delight others.