Operations Excellence Specialist (m/f/d) City: Hamburg Country/Region: DE Application Deadline: - Welcome to Pandora EMEA Distribution Center GmbH, a logistics and distribution company of the Pandora Group, based in Hamburg. Our Mission is to ship jewellery from our location in Hamburg to the EMEA region. For our Distribution Center in Hamburg-Moorfleet we are looking for a: Operations Excellence Specialist (m/f/d) in full-time Become part of the Pandora family, where you will support us in our continued efforts to drive our company forward. We share the corporate values We Dream, We Care, We Dare and We Deliver. Through these we place particular importance on a corporate culture characterized by mutual respect, tolerance, appreciation, and a willingness to perform. With us, you have the opportunity to work in a dynamic and international working environment that is shaped by the different cultures of our employees who want to achieve great things together day by day. We are seeking a motivated and tech-savvy Operations Excellence Specialist to join our European Operations Excellence team. You will play a critical role in driving digital transformation within our Pandora Operations Landscape. Serving as a Subject Matter Expert, this role will actively contribute to our Agile Omni DC Program, refining and rolling out a new Warehouse Management System, Transportation Management System and Inventory Management System. WE DELIVER - YOUR AREA OF RESPONSIBILITY · Operational Knowledge: You will leverage your understanding of our operational processes to contribute to the design of new functionalities. Collaborating closely with stakeholders, developers, and the project team, you will support the rollout of our OMNI Channel ambitions, with a focus on the Warehouse Management System, Transportation Management System, and other related integration systems. · Agile & Scrum Project mgmt: As part of our global and multicultural team, you will collaborate with developers and the global Pandora team while representing the EMEA region as a local expert. Your responsibilities will include participating in Q-plannings, sprint planning, retrospectives, and refinement sessions. · Documentation: You will ensure all documentation remains up to date, including changes, alignments, and requirements gathering. This includes maintaining development documentation, process maps, and training materials. · Testing: You will test newly developed functionalities within an Agile project environment, supporting and executing User Acceptance Testing (UAT) and End-to-End (E2E) testing. · Business Support: You will support the business in operating new applications, managing system configurations, and assisting with Incident Management. · User Training: You will prepare and deliver training sessions for Super Users and End Users, ensuring proper documentation is utilized and that users can effectively operate the new system as intended. WE DREAM HOW YOU CAN SHINE At Pandora, we recognize that it takes winning personalities to create winning cultures. As a person, you are curious, ambitious, self-driven and take a high degree of ownership for your tasks. You have a great sense of humor, are easy to work with and you enjoy meeting and working with new people. In addition, we would like you to have: · 13 years of experience in operations, warehouse, or transportation management, preferably in an OMNI Channel environment. · Practical knowledge of Warehouse Management Systems (WMS), Transportation Management Systems (TMS), and System integration processes. · Familiarity with Agile tools (e.g., JIRA, Confluence) and participation in sprints, retrospectives, and planning sessions. · Testing: Experience conducting User Acceptance Testing (UAT) and End-to-End (E2E) testing · Training: Demonstrated success in training end-users on new systems and processes. · Prior experience in managing system configurations and supporting Incident Management. · Strong Communicator: Clear and concise communicator who can train and interact confidently with stakeholders, developers, and Super-users. · Adaptable: Flexible in managing multiple priorities in an Agile environment while staying committed to deadlines. · Customer-Focused: Understands the importance of end-user satisfaction and prioritizes delivering functional, user-friendly solutions. · Fluency in both written and verbal English is required. WE CARE - WHAT AWAITS YOU Our employees are an essential part of our success. Therefore, we offer you a modern workplace, many opportunities for personal and professional development and attractive additional benefits such as: · Internationally successful company with a flat hierarchy · A highly motivated team with a Can-Do-Attitude · Employee discount on Pandora products · Free breakfast and lunch as well as free drinks · Free massage monthly · Company subsidised public transport ticket · An online bonus platform and discount on Gym Membership · Company events throughout the year (Summer, Christmas and more) · Company paid day off on your birthday · Working hours Monday till Friday between 8.30 am and 5.00 pm (40 hours week) · Flexible working hours and remote work options are available Pandora is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. It's important to us that everyone feels they belong, regardless of ethnicity, gender, disability, religion, belief, age or sexual identity. You can find more information about our company here. WE DARE - JOIN OUR TEAM Did we get your attention? If you are passionate about digital transformation and operations control through systems and see yourself in the position, please do not hesitate to apply with a CV and cover letter on our recruitment site. We look forward to hearing from you We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible.