Permanent
We’re looking for a
KEY RESPONSIBILITIES
Team Management & People Development
* Create a positive and productive boutique environment by leveraging both personal and team savoir-faire to create a highly collaborative network at all times.
* Ensures the day-to-day management, training, coaching & motivation of the boutique team.
* Monitors individual objectives, evaluates individual performance, and supports personal development and talent development under the supervision of the Boutique Manager.
* Ensures the proper knowledge & respect by all members of the team of the processes and Maison's procedures at all stages of the sales ceremony.
* Responsible for the integration of new comers.
* Follows up on training and sales coaching with the direct report.
* Evaluates, sets, and monitors the performance and objectives for the direct report.
* Supervises and is responsible for the back office and administration of the boutique.
* Oversees the boutique expenses and ensures the execution and delivery in time of all boutique reports.
* Implements and monitors all brand and boutique policies, procedures, and guidelines.
* Respects all group, Maison, and boutique policies, procedures, and guidelines.
* Participates in the setup and breakdown of the boutique.
* Assists the Boutique Manager in making a diagnosis based on solid performance analysis, review of competencies, and environment to define action plans to achieve brand & boutique targets.
* Leads the implementation and monitoring of the boutique action plans.
* Assists the Boutique Manager in optimizing boutique quantitative and qualitative performance, notably through the breakdown of all boutique targets into monthly, daily, and individual targets.
* Responsible for the store turnover and for achieving sales objectives.
* Ensures the development and strengthens the relationship with existing clients by encouraging appropriate actions and sales follow-up by the team.
* Assists the boutique manager in monitoring the boutique KPIs.
* Acts as an Ambassador of the Maison and supports the Boutique Manager in enlarging the boutique clients’ portfolio, growing loyalty, and building direct contacts with new clientele as well as VIPs.
* Mast a strong knowledge of the boutique clientele and assess local market opportunities assisting the Boutique Manager in the development of a proactive and effective client development strategy, implementing & monitoring relevant CRM programs and actions and their ROI.
* Actively contributes to the organization & coordination of clients’ treatments and boutique events.
* Follows up on the quality of clients data registration.
* Ensures that the teams are consistently providing an exceptional client experience (client gifting) and maintaining the highest degree of courtesy and professionalism.
* Ensures staff’s appearance: uniforms, personal presentation, language, attitude with clients.
* Acts as a key contact in the boutique for transversal and digital projects.
* Monitors the boutique welcoming & flows’ fluidity (waiting time, space organization, clients’ journeys...), and co-leads the Continuous Improvement process.
* Contributes to growing and enriching the in-boutique service offer, ensuring a highly professional & unique client treatment and experience excellence: boutique’s identity, in-store experiences, VM & services.
* Carefully monitors the Client Experience Barometer boutique performance, elaborates & implements the related action plans.
What you will bring along:
* 5-7 years of experience in selling luxury items, ideally in the jewellery and/or watch industry plus relevant management experience.
* Excellent communication skills in German and English.
* Strong leadership skills and a keen sense for our customers.
* Excellent analytical, organizational, and interpersonal communication skills.
* Resilient team player with a confident, open, and appropriate demeanor.
* Exact and precise working methods and ideally knowledge of SAP or a similar merchandise management program.
#J-18808-Ljbffr