Your contribution
* Leading, guiding and monitoring all Professionals CS in the segment Agriculture
* Harmonize processes customer service to the different interfaces of the other departments & sites, on time delivery of FG
* Personal and vacation planning (management of workload in the team)
* Administrative support for the sales force, support calculation of bonus
* Maintenance of customer related data in SAP
* Establish regular meetings with the customer service team to provide support, discuss issues and solutions
* Ensure the service is operating accurately and in compliance with the processes
* Generate different reports (e.g. OTIF) and provide regular updates to senior management
Your strengths
* Successfully completed commercial education
* At least 5 years professional experience in an international environment
* Proven customer support experience or experience as a client service representative
* Good understanding of sales processes and internal interfaces
* Strong expertise in ERP systems, preferably SAP, and customer service software
* Organizational and planning skills
* Fluent language skills in German and English
* Travel between Belgium and Germany on a quarterly basis
Our offer
* Attractive remuneration package according to the KVI collective agreement and other benefits (vacation and Christmas bonus, employer-financed retirement benefits, ...)
* 30 days vacation
* Possibility of mobile working
* Own company canteen
* Free on-site parking
* Company events, corporate health management campaigns and much more
* Individual training, further education and training opportunities
* Workplace with individual design and growth opportunities
* Diversity and equal opportunities as well as an open corporate culture
* Family environment with international flair
Are you interested in joining our team? Then apply online via our RKW application portal indicating your notice period and salary expectations. The job is limited for 2 years. Do you have questions? Send us an email to HRService_Michelstadt@rkw-group.com
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