As an Enterprise Customer Success Manager, you’ll play a crucial role in driving
customer adoption, retention, and expansion among our largest clients. You will partner
with enterprise customers to unlock the full value of our AI-powered platform, ensuring their
sales teams achieve measurable success. If you're looking for a high-impact role in a
fast-scaling environment, this is your opportunity to shape the future of the construction
industry while accelerating your own career.
If you're passionate about driving customer success, building long-term pa
Activities
* Strategic Account Management: Own and nurture relationships with our highest-value enterprise customers, ensuring their success and long-term retention.
* Customer Growth & Expansion: Drive upsell and cross-sell opportunities by identifying ways to expand platform adoption within accounts.
* Adoption & Value Realization: Guide customers in best practices to maximize ROI, proactively addressing potential churn risks.
* Customer Advocacy: Serve as the customer’s voice within Building Radar, collaborating with Product, Sales, and Marketing to continuously improve the customer experience.
* Project management & implementation: Together with our Head of CustomerSuccess, you will carry out strategic projects, optimise internal processes and implement new customer success initiatives.
* Stakeholder management: Build long-term relationships with decision-makers and users, act as a sparring partner for sales managers and C-level customers and actively support them in the digital transformation of their sales organisation.
* Cross-Functional Collaboration: Partner closely with Sales, Product, and Engineering to ensure a seamless customer journey and deliver tailored solutions.
* Customer Insights & Data-Driven Impact: Leverage data and analytics to assess account health, uncover opportunities, and implement engagement strategies that drive measurable results.
* Problem-Solving & Issue Resolution: Act as the main escalation point for enterprise customers, coordinating with internal teams to resolve challenges efficiently.
Requirements
* Proven Experience: 3+ years in Customer Success, Account Management, Strategic Sales or a similar client-facing role, ideally in a B2B SaaS or technology company.
* Enterprise Customer Expertise: Experience managing large, complex customer accounts with multiple stakeholders, ideally at an international level.
* Sales-Minded & Growth-Oriented: Ability to identify and drive expansion opportunities within existing accounts, contributing to revenue growth.
* Data-Driven & Analytical: Strong ability to interpret customer data, identify trends, and make data-backed decisions.
* Customer-First Mindset: Passionate about delivering value and ensuring customers achieve tangible success with our platform.
* Excellent Communication & Negotiation Skills: Able to engage and influence executive stakeholders with confidence.
* Self-Starter: Comfortable in a fast-paced, high-growth environment where you can take initiative and drive impact.
* Willingness to Travel: Open to regular travel (approx. 2 days every 2 weeks) to meet with key enterprise customers.
* Language Skills: Native or fluent in both German and English
Team
Customer Success is the guiding principle of Building Radar. We can only be successful if our customers are. So join our team!
* We are passionate about generating added value for our customers and finding creative solutions to technical and human challenges.
* We are the point of contact for all topics relating to process design and the execution of strategies in the proactive acquisition of our customers.
* We bring the party to the customer by using unusual concepts and great vigour to anchor complicated issues with our customers and awaken their ambition in proactive acquisition.
Application Process
* First HR Call & Get to know
* Get to know the department
* CS Pipeline
* Coffee Chat with the CS Team
* Final Founder Interview @ the office