For our department Project Management within General Services, we are looking for a (an):
Business Analyst
Main duties:
* Working with project team, key users and company leadership to understand users' needs and concerns translating fuzzy business problem statements into clear functional requirements;
* Ensure non-functional requirements gathering in cooperation with IT;
* Gain an understanding of operations and stakeholders processes by analysing and mapping them from "As is" to "To be" in order to provide exhaustive context for the defined requirements;
* Contribute to the identification of project and operational risks linked to the change initiative;
* Evaluate and help stakeholders to evaluate possible providers solution against collected functional and non-functional requirements;
* Discuss and challenge solution design options with internal and external stakeholder;
* Make sure that business process layer, application layer and interface between systems are aligned with expected functionalities;
* If required, create specification documents for internal or external development and ensure approval by relevant stakeholders before development / configuration starts (Key Users, Solution Architect, Vendors..);
* Build and maintain a repository of reusable requirements documentation to support future initiatives, following company and best industry standards;
* Actively contribute to implement the changes by defining and executing functional and non-functional test scenarios and ensure solution is ready for UAT and be responsible for the execution of the associated defect management process;
* Provide training support by creating an appropriate training material on new process and applications and coach trainers for final users training sessions;
* Support key users during the execution of the UAT;
* Support deployment activities for final solution to get ready for Go Live and ensure close communication/cooperation with Project Team in the next steps;
* Be actively involved in the change request management process and provide continuous support in analysis of impact and value;
* Provide ad-hoc support to the Programme Manager, Project Manager or Change Manager on specific inquiries;
* Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format;
* Recognize and adopt best practices in analysis: data integrity, test design, analysis, validation, and documentation;
* Communicate complex analytical insights and business implications effectively;
* Be responsible to execute management deliverables validation process for the produced documentation;
* Be responsible or co-responsible for the content and the delay of the relevant deliverables of the project;
* Support preparation activities for final solution to get ready for Go Live and ensure close communication and cooperation between Project Team and Operations during and post deployment.
Required profile:
Minimum required criteria:
* Bachelor's degree in Computer Science, Mathematics, Statistics, Finance, Engineering, Economics or similar;
* At least 5 years of relevant professional experience in business intelligence, business analytics, requirements engineering, data engineering, data science or related field;
* Experience gathering requirements, designing operational and system solutions to meet user needs;
* Knowledge of business analysis methodologies and techniques (BABOK, Design Thinking…);
* Record of delivering large-scale projects delivering system solutions with business impact;
* Excellent attention to detail, passion for processes, systems, continuous improvement and formalisation;
* Be able to deliver the requested tasks with little guidance and be willing to run the extra mile in autonomy;
* Be able to meet deadlines and to raise in advance any delivery risk;
* Feel at ease when working under stress with tight deadlines;
* The ideal candidate will have superior communication skills and ability to adjust communication to different groups of stakeholders, collaborating with blue collar workers, IT engineers, program manager and senior leadership;
* Fluency in Microsoft Excel, Microsoft World, Microsoft Visio and task management tools (JIRA, Monday, etc…);
* Fluency in English (French is a considered as an asset).
Desired or to be acquired criteria:
* Master's degree in Computer Science, Mathematics, Statistics, Finance, Engineering, Economics or similar;
* Experienced working in a production environment;
* Show excellent communication skills as well in French and/or German.
The ideal candidate:
* Knowledge or sound knowledge of air cargo handling processes;
* Experience in implementing a "Commercial Off The Shelf" product.
Standort
Luxair, Konz