Edmund Optics is a leading manufacturer and supplier of cutting-edge optics, imaging, and photonics solutions. Leveraging its state-of-the-art manufacturing capabilities combined with its global distribution network, the company has solidified its position as one of the largest suppliers of off-the-shelf optical components and a trusted partner for customized solutions. With operations spanning numerous markets worldwide, including advanced diagnostics, semiconductor & electronics, machine vision, automation, and R&D; Edmund Optics products are utilized in a diverse range of applications from DNA sequencing to retinal eye scanning to high-speed factory automation.
Edmund Optics Europe, a US-owned group comprising subsidiaries in Germany, UK, Netherlands, and France, is responsible for sales, marketing, distribution, engineering, and application support for a comprehensive product range throughout Europe, the Middle East, and Africa. As one of the primary growth markets for Edmund Optics globally, Europe continues to experience rapid expansion and development, driving the need for a skilled Product Support Manager EMEA (f/m/d).
Job Responsibilities:
* Manage and develop the Product Support Team with the objective of customer satisfaction, revenue growth, high productivity, and individual accountability
* Efficiently schedule Sales & Applications Engineers to provide adequate phone, email, and chat coverage
* Assist the Product Support Team with complex technical inquiries as needed, involve Solutions Engineers for technical issues, and Regional Sales Managers when significant new opportunities are identified
Essential Qualifications:
* Degree in engineering, physics, mathematics, or hard science
* Minimum of three (3) years experience in technical sales and/or product support
* Proficiency in key optical engineering and physics concepts/optics industry experience preferred